ServiceNow Technical Architect

We are seeking an experienced ServiceNow Technical Architect to play a key role in delivering high-quality ServiceNow solutions for enterprise customers. This is an excellent opportunity for a technical specialist to work across complex ServiceNow implementations, translating solution designs into practical technical outcomes while supporting successful project delivery.

Your responsibilities as the ServiceNow Technical Architect:

• Translate agreed ServiceNow solution designs into practical, buildable and deliverable technical solutions.
• Work closely with customers, consultants, developers and project teams to clarify requirements and resolve technical queries.
• Interpret High-Level Designs (HLDs) and produce or validate Low-Level Designs (LLDs).
• Provide technical oversight throughout the implementation life cycle, including development, testing, migration, deployment and transition into service.
• Ensure solutions meet agreed technical standards and non-functional requirements, including security, resilience, performance, scalability, compliance and supportability.
• Identify and resolve complex technical issues, communicating potential impacts on project scope, cost, timescales and quality.
• Assess the commercial impact of technical decisions, delivery constraints and scope changes, considering resource requirements, delivery effort, risk and project margins.
• Guide, mentor and develop technical consultants and developers, promoting technical excellence and consistent delivery standards.
• Provide technical feedback and identify opportunities for automation, reusable solutions and improvements to implementation standards and delivery processes.
• Produce and maintain technical documentation, including implementation plans, migration approaches, test plans, rollback plans, as-built documentation and technical risk logs.
• Maintain up-to-date technical knowledge, relevant certifications and industry accreditations.

As a successful ServiceNow Technical Architect, you will have:

• Proven experience in a ServiceNow Technical Architect, Technical Lead, Senior Consultant or equivalent technical delivery role.
• Strong hands-on technical expertise across the ServiceNow platform, supported by relevant certifications, accreditations or demonstrable equivalent experience.
• Experience translating solution designs into technical architectures, detailed implementation plans and deliverable technical solutions.
• Good understanding of the ServiceNow implementation life cycle, including configuration, development, testing, migration, deployment and transition into service.
• Experience producing and validating technical documentation, including HLDs, LLDs and implementation plans.
• Understanding of non-functional requirements, including security, performance, scalability, resilience, compliance and operational supportability.
• Strong technical problem-solving skills and the ability to investigate complex issues and recommend practical solutions.
• Commercial awareness, with an understanding of how technical decisions and delivery constraints impact cost, effort, resource allocation, risk and project margins.
• Excellent communication and stakeholder management skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Experience mentoring, coaching and supporting technical consultants and developers.