ServiceNow Systems Administrator with Federal/govt exp

Role: ServiceNow Systems Administrator with Federal/govt exp

Work Location: Remote / Contractor Facility

Clearance/Suitability: MBI / Moderate-Risk Public Trust (Tier 2) – must be able to obtain and maintain

Required Experience

• 3+ years of ServiceNow/ESM Platform experience, including 2+ years of Federal experience.
• Minimum 3 years of experience with services of similar scope, size, and complexity.
• Recent hands-on enterprise ServiceNow/ESM experience within the past 3 years in a comparable Federal environment.
• Administration of ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
• Strong knowledge of users, groups, roles, ACLs, and role-based access controls.
• Experience managing Service Catalog items, Record Producers, workflows, approvals, and Flow Designer.
• Experience with notifications, events, SLAs, assignment rules, and scheduled jobs.
• Working knowledge of CMDB, CI classes, relationships, data quality, and CSDM concepts.
• Experience with Import Sets, Transform Maps, data loads, and data maintenance.
• Experience managing update sets and deployments across Development, Test/UAT, and Production.
• Experience with instance cloning, upgrades, patches, and release management.
• Ability to perform system monitoring, troubleshooting, debugging, and performance analysis.

Key Skillsets

ServiceNow Platform Administration, ITSM Modules, User Administration, Security & Access Controls, Flow Designer/Workflow, Platform Configuration, Data Management, Reporting & Dashboards, SLAs, API Integrations, Deployment Management, and ATF (Automated Test Framework).

Certifications

• Certified System Administrator (CSA) – Required
• Certified Implementation Specialist (CIS) – Required for applicable domains such as ITSM, ITOM, HRSD, HAM/SAM.