ServiceNow Support Engineer
Posted 3 days ago by 1761902262
Negotiable
Outside
Remote
USA
Summary: The ServiceNow Support Engineer role involves providing advanced technical and operational support for Discovery, CMDB, and Integrations within the ServiceNow platform. The position requires a combination of daily support tasks and project work, emphasizing data accuracy and system reliability. The role is fully remote and is contracted for 9 to 12 months, with potential for extension or conversion. Candidates should have extensive IT experience, particularly with ServiceNow functionalities.
Key Responsibilities:
- Monitor and maintain the ServiceNow Discovery tool
- Investigate and resolve Discovery-related issues and errors
- Maintain and optimize Discovery schedules and credentials
- Perform non-prod testing and production validation after biweekly releases (including evening hours on alternate Wednesdays)
- Maintain CMDB Health by resolving duplicates, orphans, and compliance issues
- Regularly audit CMDB data for inconsistencies, stale data, or misconfigurations
- Collaborate with CI Class Owners to improve data accuracy and governance
- Identify and recommend improvements for CMDB processes and work with the Platform Team for implementation
- Provide technical support for ServiceNow integrations (REST/SOAP APIs, MID Servers)
- Understand data flows, transform maps, and import sets
- Work closely with the Platform Team on integration updates and enhancements
- Provide L2 and L3 support for ServiceNow incidents and service requests
- Participate in ServiceNow enhancement and upgrade projects
- Maintain documentation of issues, fixes, and technical workflows
Key Skills:
- 10+ years of IT experience (ServiceNow-focused)
- Hands-on experience in ServiceNow Discovery and CMDB
- ServiceNow Integrations, including data flow troubleshooting
- Transform Maps, Import Loads, and MID Server setup
- Strong analytical and troubleshooting skills
- Experience with ITIL processes and CMDB governance
- ServiceNow Administrator and/or Implementation Specialist certifications (preferred)
- ITIL v3 or v4 Foundation certified (preferred)
- Experience working in a remote, distributed team environment (preferred)
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Job Title: ServiceNow Support Engineer
Location: 100% Remote
Job type: 9 to 12 Months Contract (Possibility for extension/Conversion)
Job Summary:
We are hiring ServiceNow Support Engineer to deliver advanced technical and operational support for Discovery, CMDB, and Integrations within the ServiceNow platform. These roles will involve a blend of day-to-day support and project-based work with a focus on data accuracy, system reliability, and continuous improvement.
Key Responsibilities:
Discovery Support
- Monitor and maintain the ServiceNow Discovery tool
- Investigate and resolve Discovery-related issues and errors
- Maintain and optimize Discovery schedules and credentials
- Perform non-prod testing and production validation after biweekly releases (including evening hours on alternate Wednesdays)
CMDB Management
- Maintain CMDB Health by resolving duplicates, orphans, and compliance issues
- Regularly audit CMDB data for inconsistencies, stale data, or misconfigurations
- Collaborate with CI Class Owners to improve data accuracy and governance
- Identify and recommend improvements for CMDB processes and work with the Platform Team for implementation
Integration & Platform Support
- Provide technical support for ServiceNow integrations (REST/SOAP APIs, MID Servers)
- Understand data flows, transform maps, and import sets
- Work closely with the Platform Team on integration updates and enhancements
General Support & Collaboration
- Provide L2 and L3 support for ServiceNow incidents and service requests
- Participate in ServiceNow enhancement and upgrade projects
- Maintain documentation of issues, fixes, and technical workflows
Required Experience & Skills:
- 10+ years of IT experience (ServiceNow-focused)
- Hands-on experience in:
- ServiceNow Discovery and CMDB
- ServiceNow Integrations, including data flow troubleshooting
- Transform Maps, Import Loads, and MID Server setup
- Strong analytical and troubleshooting skills
- Experience with ITIL processes and CMDB governance
Preferred Qualifications:
- ServiceNow Administrator and/or Implementation Specialist certifications
- ITIL v3 or v4 Foundation certified
- Experience working in a remote, distributed team environment