ServiceNow Support Engineer

ServiceNow Support Engineer

Posted 2 days ago by 1760686079

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Negotiable
Outside
Remote
USA
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Application Programming Interface (API) Configuration Management Databases Data Flow Diagram External Auditing File Servers Information Technology Infrastructure Library ServiceNow Support Engineering Technical Support Verification And Validation

Summary: We are seeking a ServiceNow Support Engineer to provide advanced technical and operational support for Discovery, CMDB, and Integrations within the ServiceNow platform. The role combines daily support tasks with project-based work, emphasizing data accuracy and system reliability. The ideal candidate will have extensive experience in ServiceNow and a strong focus on continuous improvement. This position is fully remote and offers a contract duration of 9 to 12 months with potential for extension.

Key Responsibilities:

  • Monitor and maintain the ServiceNow Discovery tool
  • Investigate and resolve Discovery-related issues and errors
  • Maintain and optimize Discovery schedules and credentials
  • Perform non-prod testing and production validation after biweekly releases (including evening hours on alternate Wednesdays)
  • Maintain CMDB Health by resolving duplicates, orphans, and compliance issues
  • Regularly audit CMDB data for inconsistencies, stale data, or misconfigurations
  • Collaborate with CI Class Owners to improve data accuracy and governance
  • Identify and recommend improvements for CMDB processes and work with the Platform Team for implementation
  • Provide technical support for ServiceNow integrations (REST/SOAP APIs, MID Servers)
  • Understand data flows, transform maps, and import sets
  • Work closely with the Platform Team on integration updates and enhancements
  • Provide L2 and L3 support for ServiceNow incidents and service requests
  • Participate in ServiceNow enhancement and upgrade projects
  • Maintain documentation of issues, fixes, and technical workflows

Key Skills:

  • 10+ years of IT experience (ServiceNow-focused)
  • Hands-on experience in ServiceNow Discovery and CMDB
  • ServiceNow Integrations, including data flow troubleshooting
  • Transform Maps, Import Loads, and MID Server setup
  • Strong analytical and troubleshooting skills
  • Experience with ITIL processes and CMDB governance
  • ServiceNow Administrator and/or Implementation Specialist certifications (preferred)
  • ITIL v3 or v4 Foundation certified (preferred)
  • Experience working in a remote, distributed team environment (preferred)

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Job Title: ServiceNow Support Engineer

Location: 100% Remote

Job type: 9 to 12 Months Contract (Possibility for extension/Conversion)

Exp Level: Min 12 Years.


Job Summary:

We are hiring ServiceNow Support Engineer to deliver advanced technical and operational support for Discovery, CMDB, and Integrations within the ServiceNow platform. These roles will involve a blend of day-to-day support and project-based work with a focus on data accuracy, system reliability, and continuous improvement.

Key Responsibilities:

Discovery Support

Monitor and maintain the ServiceNow Discovery tool
Investigate and resolve Discovery-related issues and errors
Maintain and optimize Discovery schedules and credentials
Perform non-prod testing and production validation after biweekly releases (including evening hours on alternate Wednesdays)
CMDB Management

Maintain CMDB Health by resolving duplicates, orphans, and compliance issues
Regularly audit CMDB data for inconsistencies, stale data, or misconfigurations
Collaborate with CI Class Owners to improve data accuracy and governance
Identify and recommend improvements for CMDB processes and work with the Platform Team for implementation
Integration & Platform Support

Provide technical support for ServiceNow integrations (REST/SOAP APIs, MID Servers)
Understand data flows, transform maps, and import sets
Work closely with the Platform Team on integration updates and enhancements
General Support & Collaboration

Provide L2 and L3 support for ServiceNow incidents and service requests
Participate in ServiceNow enhancement and upgrade projects
Maintain documentation of issues, fixes, and technical workflows
Required Experience & Skills:

10+ years of IT experience (ServiceNow-focused)
Hands-on experience in:
ServiceNow Discovery and CMDB
ServiceNow Integrations, including data flow troubleshooting
Transform Maps, Import Loads, and MID Server setup
Strong analytical and troubleshooting skills
Experience with ITIL processes and CMDB governance

Preferred Qualifications:

ServiceNow Administrator and/or Implementation Specialist certifications
ITIL v3 or v4 Foundation certified
Experience working in a remote, distributed team environment

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