ServiceNow Support Engineer

Summary: The ServiceNow Support Engineer role is a 9 to 12-month remote contract position requiring extensive experience in IT, specifically with ServiceNow. The candidate will be responsible for managing ServiceNow Discovery, CMDB, and integrations, while also demonstrating strong analytical and troubleshooting skills. The position may offer opportunities for extension or conversion based on performance and project needs.

Key Responsibilities:

• Manage ServiceNow Discovery and CMDB
• Handle ServiceNow integrations, including data flow troubleshooting
• Set up Transform Maps, Import Loads, and MID Server
• Utilize strong analytical and troubleshooting skills
• Implement ITIL processes and CMDB governance

Key Skills:

• 10+ years of IT experience (ServiceNow-focused)
• Hands-on experience with ServiceNow Discovery and CMDB
• Experience with ServiceNow integrations
• Strong analytical and troubleshooting skills
• Knowledge of ITIL processes and CMDB governance
• ServiceNow Administrator and/or Implementation Specialist certifications (preferred)
• ITIL v3 or v4 Foundation certification (preferred)
• Experience in a remote, distributed team environment (preferred)

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT