ServiceNow Strategic Portfolio Management (SPM) Architect

ServiceNow Strategic Portfolio Management (SPM) Architect

Posted Today by 1758018470

Apply
Negotiable
Outside
Remote
USA
Apply
Business Case Business Requirements Computer Science ICAS Chartered Accountant (CA) Information Technology Infrastructure Library Input/Output Life Cycle Planning Management Microsoft 365 Microsoft Office Portfolio Management Project Management Project Planning ServiceNow

Summary: The ServiceNow Strategic Portfolio Management (SPM) Architect role involves managing and implementing service management solutions using ServiceNow, ensuring alignment between business requirements and toolset functionality. The architect will lead a team through the implementation process, participate in project planning, and support various aspects of the client lifecycle. This position requires extensive knowledge of ServiceNow and ITIL processes, along with strong leadership and collaboration skills. The role is remote and classified as outside IR35.

Key Responsibilities:

  • Managing and implementing service management technical solutions based on ServiceNow.
  • Matching business requirements with toolset functionality.
  • Leading the team that implements the developed solution.
  • Guiding the Tools Workstream Project Team to ensure the solution meets business requirements.
  • Participating in all aspects of the transition project from pursuit support to post go-live support.
  • Estimating project costs and timelines, assisting with project plan build, and acquiring resources.
  • Building the SI Practice ServiceNow Capabilities.
  • Supporting the Solution Team in developing content for the client life cycle.
  • Understanding the business use of SNOW configurations and their downstream impacts.
  • Developing positive working relationships in a distributed team.
  • Managing deadlines and working under pressure.
  • Providing IT leadership experience as a team lead, project manager, or service delivery manager.
  • Having ServiceNow development and support experience.
  • Possessing analytical and problem-solving skills.
  • Proficient with Microsoft Office applications.

Key Skills:

  • Extensive knowledge of ServiceNow.
  • Solid technical knowledge of client/server applications and infrastructure requirements.
  • Proficient ITIL Process knowledge.
  • Ability to develop positive working relationships in a distributed team.
  • Ability to work under pressure and manage deadlines.
  • A minimum of three years IT leadership experience.
  • At least five years ServiceNow development and support experience.
  • ServiceNow accreditation as a professional ServiceNow Engineer desired.
  • Excellent analytical and problem-solving skills.
  • Bachelor's degree in Computer Science or related field (not required in exchange for working experience).
  • Proficient with all Microsoft Office applications.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Role 1: Service Now Architect ITSM/SPM (Strategic Portfolio Management) - US, West Coast (Pasadena, CA) - 6 Months

Role 2: ServiceNow Strategic Portfolio Management (SPM) Architect -REMOTE - 6 Months

Duration: 6 Months

Job Description:

ITSM/SPM or SPM Architect:

  • Managing and implementing the service management technical solutions based on ServiceNow and working with the solution architects to ensure a seamless installation.
  • This role is accountable and responsible for matching business requirements with toolset functionality.
  • Leading the team that implements the developed solution.
  • This role guides the efforts of the Tools Workstream Project Team to implement the solution, ensuring that the solution continues to meet business requirements through the transition as change orders alter the scope of the overall solution.
  • They will participate in all aspects of the transition project from pursuit support, to post go-live support.
  • This includes working with the Solution Team estimating the project costs and timelines, assisting with the project plan build, identifying and acquiring resources, making technical decisions based upon input from the team, escalating issues and risks, and working with the project manager to ensure that the project makes its deliverable commitments on time.
  • Building the SI Practice ServiceNow Capabilities.
  • When not working transitions this role could support the Solution Team in developing content for all aspects of the client life cycle: ServiceNow-based SI Platform design, pre-sales collateral, bid presentations, transition deliverables, and content for new product/service exploratory: white papers, presentations, and business case development.
  • Extensive knowledge of ServiceNow, solid technical knowledge of client/server applications and their associated infrastructure and network requirements.
  • Proficient ITIL Process knowledge as the role uses that knowledge combined with ServiceNow knowledge to assist in the design of the solution, and in assisting the client to define their requirements for ServiceNow configuration.
  • Understand the business use of SNOW configurations
  • Understand the downstream impact of SNOW Configuration in follow-on reporting and interface applications
  • Proven ability to develop positive working relationships in a distributed team, and to create effective collaboration with direct and extended team members is vital.
  • Ability to work under pressure and manage to deadlines
  • A minimum of three years IT leadership experience as a team lead, project manager, or service delivery manager.
  • At least five years ServiceNow development and support experience
  • ServiceNow accreditation as a professional ServiceNow Engineer desired
  • Excellent analytical and problem solving skills
  • Bachelor s degree in Computer Science or related field (not required in exchange for working experience)
  • Proficient with all Microsoft Office applications65
Apply
Similar Jobs
Loading data...