Required Qualifications & Experience
- 10+ years of hands-on ServiceNow development and architecture experience, with at least 3+ years dedicated to full-lifecycle ServiceNow SPM (ITBM) implementations.
- Demonstrated experience leading at least one full-lifecycle, greenfield SPM deployment from discovery through go-live.
- Deep hands-on design and configuration expertise in Demand Prioritization, Strategic Planning Workspace, Resource Workbenches, and Financial Cost Models.
- Direct experience implementing or piloting ServiceNow GenAI / Now Assist features in an enterprise environment.
- Proven ability to articulate design decisions, trade-offs (OOTB vs. custom development), and configuration best practices directly to technical and business stakeholders.
- Certifications:
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) (Strongly Preferred / Required)
- Certified Application Developer (CAD) or Certified System Administrator (CSA)