ServiceNow SOM Technical Product Manager - Remote - CG

Summary: The ServiceNow SOM Technical Product Manager will lead the implementation of the ServiceNow SOM system, focusing on product roadmap management, requirement gathering, and cross-functional collaboration. This role emphasizes a strong AI enablement mindset to ensure successful product development and launch. The position requires a deep understanding of technology and product ownership to address user needs effectively. The role is fully remote and spans a duration of over 12 months.

Key Responsibilities:

• Strong Product Ownership mindset
• End to end product ownership mindset instead of project ongoing product inspection for its health and provide product insights
• Strong sense of urgency to address any product related issues and ability to rally the team and drive them towards resolution
• Cross functional collaboration and deep understanding of the user through research & design
• Requirement Gathering and End User focused Solution Design:
• Collaborate with stakeholders, to gather and prioritize product requirements.
• Provide the solution that answers to the end users business problems with AI as key part of your solution
• Define user stories, use cases, and acceptance criteria to guide the development process.
• Iterate on product features and enhancements to address stakeholders needs and pain points.
• Technical Understanding:
• Possess a deep understanding of the technology stack, architecture, and technical constraints associated with the product.
• Collaborate closely with engineering teams to ensure the technical feasibility of product features.

Key Skills:

• 12+ years of software product management experience
• Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business) is preferred.
• Strong technical background of Sales core systems as well as understanding of the standard bordering systems and the ability to communicate effectively with development teams.
• Strong background in designing the solution based on AI and platform
• Knowledge of ServiceNow platform
• Has SOM certification & training
• Has successful SOM implementation experience, in either (or both) the Sales Automation or CPQ
• Has strong CPQ and/or CRM 3rd party implementation experience
• Strong sense of ownership and urgency to address critical product issues and gaps
• Ability to properly work with the international team members located in global locations
• Strong EQ, conflict management and stakeholder management skills
• Strong understanding of the standard sales cycles/selling motions and sales processes
• Strong background in designing the technical solution that addresses the business problem while ensuring people-first design
• Experience gathering and capturing product requirements and transforming them into a product roadmap.
• Proficiency in product management tools and methodologies (e.g., Agile, Scrum).
• Strong analytical and problem-solving skills.
• Exceptional communication and leadership abilities both verbal, written and presentations
• Ability to adapt to changing priorities and work in a fast-paced environment.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT