ServiceNow SOM Technical Product Manager
Posted 1 day ago by 1753945445
Negotiable
Outside
Remote
USA
Summary: The ServiceNow SOM Technical Product Manager will lead the implementation of the ServiceNow SOM system, focusing on product roadmap management, requirement gathering, and cross-functional collaboration. This role requires a strong AI enablement mindset to ensure successful product development and launch. The candidate will also need to possess a deep technical understanding of the product and its architecture. The position is remote and emphasizes ownership and urgency in addressing product-related issues.
Key Responsibilities:
- Strong Product Ownership mindset
- End to end product ownership mindset instead of project ongoing product inspection for its health and provide product insights
- Strong sense of urgency to address any product related issues and ability to rally the team and drive them towards resolution
- Cross functional collaboration and deep understanding of the user through research & design
- Collaborate with stakeholders, to gather and prioritize product requirements
- Provide the solution that answers to the end users business problems with AI as key part of your solution
- Define user stories, use cases, and acceptance criteria to guide the development process
- Iterate on product features and enhancements to address stakeholders needs and pain points
- Possess a deep understanding of the technology stack, architecture, and technical constraints associated with the product
- Collaborate closely with engineering teams to ensure the technical feasibility of product features
Key Skills:
- 12+ years of software product management experience
- Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business) is preferred
- Strong technical background of Sales core systems as well as understanding of the standard bordering systems and the ability to communicate effectively with development teams
- Strong background in designing the solution based on AI and platform
- Knowledge of ServiceNow platform
- Has SOM certification & training
- Has successful SOM implementation experience, in either (or both) the Sales Automation or CPQ
- Has strong CPQ and/or CRM 3rd party implementation experience
- Strong sense of ownership and urgency to address critical product issues and gaps
- Ability to properly work with the international team members located in global locations
- Strong EQ, conflict management and stakeholder management skills
- Strong understanding of the standard sales cycles/selling motions and sales processes
- Strong background in designing the technical solution that addresses the business problem while ensuring people-first design
- Experience gathering and capturing product requirements and transforming them into a product roadmap
- Proficiency in product management tools and methodologies (e.g., Agile, Scrum)
- Strong analytical and problem-solving skills
- Exceptional communication and leadership abilities both verbal, written and presentations
- Ability to adapt to changing priorities and work in a fast-paced environment
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Position: ServiceNow SOM Technical Product Manager
Location: Remote
Job Description
"As a Technical Product Manager, you will be part of the team that is implementing the new groundbreaking ServiceNow SOM system, responsible for defining and managing the product roadmap, gathering and prioritizing product requirements, and collaborating with cross-functional teams while having a strong AI enablement mindset to ensure the successful development and launch of the products.
Key Responsibilities:
Strong Product Ownership mindset
End to end product ownership mindset instead of project ongoing product inspection for its health and provide product insights
Strong sense of urgency to address any product related issues and ability to rally the team and drive them towards resolution
Cross functional collaboration and deep understanding of the user through research & design
Requirement Gathering and End User focused Solution Design:
Collaborate with stakeholders, to gather and prioritize product requirements.
Provide the solution that answers to the end users business problems with AI as key part of your solution
Define user stories, use cases, and acceptance criteria to guide the development process.
Iterate on product features and enhancements to address stakeholders needs and pain points.
Technical Understanding:
Possess a deep understanding of the technology stack, architecture, and technical constraints associated with the product.
Collaborate closely with engineering teams to ensure the technical feasibility of product features.
Skills Required:
12+ years of software product management experience
Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business) is preferred.
Strong technical background of Sales core systems as well as understanding of the standard bordering systems and the ability to communicate effectively with development teams.
Strong background in designing the solution based on AI and platform
Knowledge of ServiceNow platform
Has SOM certification & training
Has successful SOM implementation experience, in either (or both) the Sales Automation or CPQ
Has strong CPQ and/or CRM 3rd party implementation experience
Strong sense of ownership and urgency to address critical product issues and gaps
Ability to properly work with the international team members located in global locations
Strong EQ, conflict management and stakeholder management skills
Strong understanding of the standard sales cycles/selling motions and sales processes
Strong background in designing the technical solution that addresses the business problem while ensuring people-first design
Experience gathering and capturing product requirements and transforming them into a product roadmap.
Proficiency in product management tools and methodologies (e.g., Agile, Scrum).
Strong analytical and problem-solving skills.
Exceptional communication and leadership abilities both verbal, written and presentations
Ability to adapt to changing priorities and work in a fast-paced environment."