Required Qualifications
Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent practical experience.
Extensive experience in ServiceNow solution architecture, design, and implementation.
Proven experience leading large-scale ServiceNow transformation and modernization initiatives.
Strong stakeholder management and technical leadership capabilities.
Experience governing cross-functional teams, solution reviews, and architecture decision-making processes.
Required Technical Skills
Deep expertise across ServiceNow platform modules including: IT Service Management (ITSM), IT Operations Management (ITOM), Strategic Portfolio Management (SPM), and Collaborative Work Management (CWM).
Strong knowledge of: Common Service Data Model CSDM CMDB, Discovery Service Mapping, ServiceNow platform architecture.
Expertise in solution design, architecture governance, and enterprise-scale implementations.
Strong understanding of ServiceNow integration frameworks, APIs, IntegrationHub, and enterprise integration patterns.