servicenow solution architect

Key Responsibilities

• GenAI Deployment: Architect, design, and direct the technical rollout of ServiceNow's Now Assist capabilities, fundamentally elevating enterprise workflows with Generative AI.
• Asset Ecosystem Modernization: Function as the primary SME for an extensive overhaul of HAM Pro and SAM Pro, creating robust frameworks spanning the full asset lifecycle.
• Technical Leadership & Governance: Establish and enforce platform standards. You will craft High-Level Designs (HLDs), conduct rigorous code reviews, and guide multi-vendor engineering teams to ensure clean, scalable architecture.
• Stakeholder Engagement: Translate complex architectural decisions into business-friendly concepts for key stakeholders, bridging technical execution with strategic vision.

Essential Skills

• At least 6+ years of specialized experience operating in a Technical/Solution Architect or Senior Lead capacity on enterprise ServiceNow transformations.
• Demonstrated success delivering end-to-end HAM Pro and SAM Pro implementations (focusing on inventory optimization, licensing, and compliance).
• Certifications:
• Mandatory: Official ServiceNow certification in either HAM or SAM.
• Desirable: ServiceNow CTA (Certified Technical Architect) is highly advantageous.
• Exceptional interpersonal skills with a proven track record of managing engineering teams, facilitating design workshops, and handling stakeholder negotiations seamlessly.
• Hands-on exposure to or deep architectural understanding of Now Assist, Predictive Intelligence, or advanced Virtual Agent flows.