ServiceNow Software Asset Management (SAM) Consultant

ServiceNow Software Asset Management (SAM) Consultant

Posted 1 week ago by 1755324819

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Negotiable
Outside
Remote
USA
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Bank Reconciliations Dashboard IT Service Management Lifecycle Management Management Management Process Mapping Software Performance Improvement Process Management Reconciliation Security Accounts Manager ServiceNow Stakeholder Management Workflows

Summary: The ServiceNow Software Asset Management (SAM) Consultant role focuses on managing the software asset lifecycle using the ServiceNow SAM pro module. The candidate must possess hands-on experience in Software Asset Management processes, including contract reviews and software entitlement management. This position does not involve development tasks but requires a strong understanding of workflows and compliance with vendor contracts. The role is remote and emphasizes collaboration with various stakeholders to optimize software usage and compliance.

Key Responsibilities:

  • Manage Software Asset lifecycle in ServiceNow SAM Professional module.
  • Administer software models, entitlements, and license metrics.
  • Perform license reconciliation for vendor contract compliance.
  • Collaborate with IT, procurement, and vendors for software purchases and audits.
  • Analyze software usage data for optimization opportunities.
  • Oversee normalization and reconciliation of discovered software data.
  • Develop and maintain dashboards and reports on software usage and compliance.
  • Review software contracts and create entitlement records.
  • Create new software models in line with ServiceNow Content Library.
  • Ensure correct linking of software models to installations and entitlements.
  • Verify license metric definitions and publisher details for software models.
  • Identify and remove duplicate software models and entitlements.
  • Collaborate with Product Owners and stakeholders on license models.
  • Facilitate cross-discipline awareness and performance improvement initiatives.

Key Skills:

  • Strong expertise in HAM, SAM, and ITSM modules of ServiceNow.
  • 10+ years of experience in Software Asset Management.
  • Hands-on experience in reviewing contracts and managing software entitlements.
  • Understanding of software lifecycle management workflows.
  • Ability to analyze software usage data for optimization.
  • Experience in license reconciliation and compliance management.
  • Strong collaboration and communication skills.
  • Experience in developing dashboards and reports.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Job Title: ServiceNow Software Asset Management (SAM) Consultant

Location: Remote

Duration: Long term

Candidate MUST have strong expertise in HAM, SAM, ITSM modules of ServiceNow. Just mentioning them in resumes will not work. They should have hands on experience.

Please note, this role is for Software Asset Manager (process manager role) who had an experience of managing SW lifecycle utilizing ServiceNow SAM pro module. This role is not expected to perform any development role. We are looking for a candidate who has hands on experience in reviewing contracts and creating corresponding SW entitlements, Create SW contract records and relate them to SW models, reconcile SW data coming from Intune, ACC, JAMF ensuring no duplicate SW models are created and mapping SW Entitlements with users/assets after reviewing SW installation data from discovery sources.

Experience: 10+ years

Job Description :- Software Asset Manager (ServiceNow SAM)

Essential Functions:

  • Should have workflows understanding and experience in managing Software Asset lifecycle in ServiceNow Software Asset Management (SAM) Professional module.
  • Administer and manage software models, entitlements and license metrics.
  • Perform license reconciliation to ensure compliance with vendor contract.
  • Work with IT, procurement and vendor to manage software purchases, renewal and audits.
  • Analyze software usage data to identify optimization opportunities.
  • Oversee normalization and reconciliation of discovered software data across the environment.
  • Develop and maintain dashboard and reports for stakeholders on Software usage, compliance and risk.
  • Review Software contracts and create corresponding entitlement records.
  • Create new Software models in line to ServiceNow Content Library.
  • Confirm software models are correctly linked to discovered installations and entitlements.
  • Check and verify models have correct license metric definitions (e.g. per device, per user, core-based etc), belong to correct publisher and include versioning and edition details.
  • Identify and remove duplicate software models and entitlements.
  • Collaborates with Product Owners, stakeholders, and Engineering teams to understand software product license model
  • Facilitates cross-discipline awareness including cross-training and engagement in processes, gathering service-related data, creating dashboards, and participating in performance improvement initiatives.

ServiceNow Software Asset Management (SAM) Consultant1ServiceNowN/AC2C,W-2,1099,C2H,Part Time,Full Time,Other,Intern,Pass Through,Contract,SOLUTIONS,Hourly,Contract to Perm,W2,Full Time - Profit Sharing,Sub-con,PermanentUnited States
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