ServiceNow Senior Technical Consultant (ITAM)

Role Overview

The ideal candidate should have strong enterprise-level ServiceNow architecture experience, hands-on expertise in ITAM and multiple ServiceNow modules, and experience leading large-scale global implementations.

The most important requirement is a mandatory ServiceNow Certified Technical Architect (CTA) certification, along with CSA and multiple CIS certifications.

Key Responsibilities

• Define and own enterprise-wide ServiceNow platform architecture and roadmap.
• Lead solution architecture across ITSM, ITOM, ITAM, SPM, HRSD, SecOps, CSM, FSM, and custom applications.
• Provide architecture governance and oversee platform standards, design authority, and technical quality.
• Advise C-level stakeholders on platform strategy, modernization, AI adoption, and digital transformation.
• Lead complex architecture workshops and executive design sessions.
• Define integration, security, data, CMDB, and platform governance strategies.
• Mentor architects and senior consultants across large-scale transformation programs.
• Drive adoption of ServiceNow best practices and Expert Services methodologies.
• Support pre-sales activities, solution reviews, estimations, and strategic pursuits.

Required Experience

• 10+ years of IT industry experience.
• 7+ years of ServiceNow architecture experience.
• Multiple enterprise-wide ServiceNow implementations.
• Experience leading global ServiceNow transformation initiatives.
• Strong expertise across multiple ServiceNow product suites.
• Proven executive stakeholder management experience.

Mandatory Certifications

• ServiceNow Certified Technical Architect (CTA)
• Certified System Administrator (CSA)
• Multiple CIS certifications across ServiceNow products

Preferred Skills

• Enterprise Architecture
• Platform Governance
• AI & Automation Strategy
• CMDB Architecture
• Integration Architecture
• Cloud Platforms (Azure/AWS/Google Cloud Platform)
• Executive Advisory & Consulting