ServiceNow Senior Technical Consultant
Posted 6 days ago by 1750932596
Negotiable
Outside
Remote
USA
Summary: The role of ServiceNow Senior Technical Consultant requires a fluent Spanish speaker with extensive experience in the Customer Service Management (CSM) module of ServiceNow. This remote position necessitates alignment with the CST time zone to coordinate with stakeholders in Mexico City. The consultant will lead the design, development, and implementation of CSM modules while collaborating with various stakeholders to ensure effective integration and transition of business processes.
Key Responsibilities:
- Lead the design, configuration, and implementation of ServiceNow CSM modules
- Understand historical processes and workflows to ensure proper integration and transition
- Customize CSM applications, workflows, and integrations based on business requirements
- Collaborate with business and technical stakeholders to gather requirements and deliver solutions
- Provide technical leadership, best practices, and mentorship across the implementation team
- Support testing, troubleshooting, and deployment activities
- Prepare and maintain technical documentation
Key Skills:
- 5-8 years of experience in ServiceNow development and implementation, with a strong focus on CSM
- Fluent Spanish speaker (required)
- ServiceNow certifications required (Administrator, CSM Implementer, or equivalent)
- Solid understanding of ITSM, CRM processes, and customer-centric workflows
- Strong hands-on experience configuring ServiceNow applications and modules
- Ability to work independently in a remote setting and manage timelines effectively
- Excellent communication and collaboration skills in multicultural environments
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Looking for ServiceNow Senior Technical Consultant
Must be able to Speak Spanish
Must be comfortable with the role
Job Description -
ServiceNow Expert Services Group (end clients will vary)
Role: ServiceNow Senior Technical Consultant (Spanish speaking is a MUST)
Location: Remote (Must align with CST time zone as their schedules will align with Mexico City- if they can work on CST, we re good)
Terms: Contract
Visa Restrictions: None
Interview Style: Two+ Rounds Virtual
We are seeking a Senior Technical Consultant CSM with strong experience in Customer Service Management (CSM) module to join our project team. This is a remote position, requiring alignment with the Mexico City time zone. The consultant will be responsible for the design, development, and implementation of ServiceNow CSM modules, as well as working with stakeholders to understand historical data and business processes.
Key Responsibilities:
? Lead the design, configuration, and implementation of ServiceNow CSM modules
? Understand historical processes and workflows to ensure proper integration and transition
? Customize CSM applications, workflows, and integrations based on business requirements
? Collaborate with business and technical stakeholders to gather requirements and deliver solutions
? Provide technical leadership, best practices, and mentorship across the implementation team
? Support testing, troubleshooting, and deployment activities
? Prepare and maintain technical documentation
Required Skills & Qualifications:
? 5 8 years of experience in ServiceNow development and implementation, with a strong focus on CSM
? Fluent Spanish speaker (required)
? ServiceNow certifications required (Administrator, CSM Implementer, or equivalent)
? Solid understanding of ITSM, CRM processes, and customer-centric workflows
? Strong hands-on experience configuring ServiceNow applications and modules
? Ability to work independently in a remote setting and manage timelines effectively
? Excellent communication and collaboration skills in multicultural environments