Job Description
Seeking an Overseas Contractor with over 15 years of experience in ServiceNow architecture specializing in IT Asset Management focusing on ITAM SAM and good knowledge of ITAM HAM modules
Lead the strategic design development and deployment of scalable ServiceNow IT Asset Management ITAM solutions primarily focusing on Software Asset Management SAM with integration of Hardware Asset Management HAM capabilities
Utilize extensive expertise in ServiceNow architecture to optimize ITAM workflows ensuring seamless integration and high data accuracy across asset management modules
Analyse complex organizational requirements and translate them into scalable technical specifications for ITAMSAM implementations
Oversee integration of ITAM solutions with broader IT infrastructure and business processes to enhance operational efficiency
Drive continuous improvement initiatives by incorporating the latest ServiceNow ITAM features industry trends and compliance standards to maintain cutting edge solutions
Collaborate with cross functional teams to ensure alignment of ITAM solutions with organizational goals and compliance requirements
Responsibilities
- Lead end-to-end design configuration and deployment of ServiceNow ITAM SAM modules aligned with organizational objectives
- Manage the complete lifecycle of software and hardware assets including discovery entitlement management compliance and optimization within ServiceNow
- Collaborate with IT and business stakeholders to define implement and enforce ITAM policies and procedures
- Conduct regular audits and assessments to ensure data integrity compliance and optimal performance of ITAM systems
- Troubleshoot and resolve complex platform and module specific issues to maintain high system availability
- Provide technical leadership mentorship and guidance to senior and junior team members on ServiceNow ITAM best practices and architectural standards
- Develop and maintain comprehensive documentation training materials and technical guides supporting ITAM processes and tools
- Participate in cross functional teams to integrate ITAM solutions with broader IT service management and operational frameworks
- Drive innovation and automation initiatives to enhance asset management efficiency and service delivery