ServiceNow SAM Developer

ServiceNow SAM Developer

Posted 7 days ago by 1753509219

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Negotiable
Outside
Remote
USA
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Automation Configuration Management Databases Data Analysis Data Integrity Data Quality Financial Information eXchange (FIX) Protocol Information Technology Infrastructure Library IT Asset Management Lifecycle Management Management Management Process Operational Efficiency Scripting Security Accounts Manager ServiceNow Software Development System Center Configuration Manager Workflows

Summary: The ServiceNow SAM Developer role involves optimizing software discovery integrations and automating lifecycle management processes within the ServiceNow SAM module. The position is remote and focuses on ensuring compliance, data integrity, and operational efficiency in IT Asset Management. The ideal candidate will have extensive experience in ServiceNow SAM development and integration tools. Responsibilities include data analysis, issue resolution, and enhancing automation workflows.

Key Responsibilities:

  • Review and enhance existing SCCM and JAMF integrations.
  • Optimize business rules, scheduled jobs, and workflows to ensure accurate software asset data.
  • Develop and maintain standardized Publisher Packs for approved software applications.
  • Analyze data from Citrix Discovery for accuracy, duplicates, and normalization.
  • Identify and fix data quality issues from various discovery sources.
  • Troubleshoot anomalies, such as incorrect Last Scanned dates.
  • Resolve issues where business rules fail to update software installs for devices marked as Retired, In Stock, or Stolen.
  • Enhance software lifecycle automation within ServiceNow.
  • Support continuous improvements in SAM workflows and compliance reporting.

Key Skills:

  • 5+ years of hands-on experience with ServiceNow SAM development.
  • Strong scripting and development experience using business rules, scheduled jobs, and workflows in ServiceNow.
  • Deep understanding of integration tools: SCCM, JAMF, and Citrix.
  • Experience with ServiceNow Discovery and CMDB relationships.
  • Excellent troubleshooting, communication, and documentation skills.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Job Title: ServiceNow SAM Developer

Location: Remote

Duration: 12 Months

Job Details:

seeking an experienced ServiceNow Software Asset Management (SAM) Developer to join our IT Asset Management (ITAM) team. The ideal candidate will be responsible for optimizing software discovery integrations, improving data quality, and automating lifecycle management processes using the ServiceNow SAM module. This role is remote and supports initiatives that ensure compliance, data integrity, and operational efficiency.

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KEY RESPONSIBILITIES:

Integration Optimization

  • Review and enhance existing SCCM and JAMF integrations.
  • Optimize business rules, scheduled jobs, and workflows to ensure accurate software asset data.
  • Develop and maintain standardized Publisher Packs for approved software applications.

Discovery Data Analysis

  • Analyze data from Citrix Discovery (64,070+ software installs) for accuracy, duplicates, and normalization.
  • Identify and fix data quality issues from various discovery sources.

Issue Investigation & Resolution

  • Troubleshoot anomalies, such as incorrect Last Scanned dates (e.g., SG-JAMF).
  • Resolve issues where business rules fail to update software installs for devices marked as Retired, In Stock, or Stolen.

Automation & Lifecycle Enhancements

  • Enhance software lifecycle automation within ServiceNow.
  • Support continuous improvements in SAM workflows and compliance reporting.

________________________________________

REQUIRED SKILLS & QUALIFICATIONS:

  • 5+ years of hands-on experience with ServiceNow SAM development.
  • Strong scripting and development experience using business rules, scheduled jobs, and workflows in ServiceNow.
  • Deep understanding of integration tools: SCCM, JAMF, and Citrix.
  • Experience with ServiceNow Discovery and CMDB relationships.
  • Excellent troubleshooting, communication, and documentation skills.

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PREFERRED QUALIFICATIONS:

  • ServiceNow Certified Implementation Specialist SAM.
  • Experience working in enterprise IT environments or regulated industries.
  • Familiarity with ITIL practices and software licensing/compliance models.
  • Agile/Scrum team experience.
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