ServiceNow S2P & Finance Case Management Specialist

ServiceNow S2P & Finance Case Management Specialist

Posted Today by Experis IT

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£600 Per day
Inside
Remote
City of London, UK
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Automation Business Requirements Datamodel Data Modeling Data Structures External Auditing Finance Financial Analytics Financial Controls Financial Planning & Analysis (FP&A) Information Technology Infrastructure Library Key Performance Indicators (KPIs) Management SAP Applications ServiceNow Stakeholder Communications Stakeholder Management User Experience User Interface Workflows

Summary: The ServiceNow Source-to-Pay (S2P) & Finance Case Management Specialist is tasked with designing, configuring, and optimizing ServiceNow solutions for finance and procurement processes. This role collaborates with various teams to ensure efficient and compliant workflows while enhancing user experience. The position is remote and classified as inside IR35, requiring work through an umbrella company. The contract duration is six months.

Key Responsibilities:

  • Configure, support, and enhance ServiceNow Source-to-Pay (Procurement, Purchasing, Supplier Management) and Finance Case Management modules
  • Translate business requirements into functional ServiceNow solutions using out-of-the-box capabilities and configuration best practices
  • Configure workflows, case types, assignment rules, SLAs, approvals, and notifications
  • Maintain data models, forms, UI policies, and business rules relevant to finance and procurement processes
  • Review and improve end-to-end S2P and finance processes, focusing on efficiency, compliance, and user experience
  • Implement automation to reduce manual effort across requisitions, purchase orders, invoices, supplier queries, and finance cases
  • Support continuous improvement initiatives aligned to ITIL and finance operational best practice
  • Act as a key liaison between Finance, Procurement, Accounts Payable/Receivable, and IT
  • Facilitate workshops to capture requirements and validate solutions
  • Provide clear documentation, user guidance, and training where required
  • Provide 2nd/3rd line support for S2P and Finance Case Management issues
  • Ensure adherence to ServiceNow platform governance, security, and compliance standards
  • Support testing, releases, and platform upgrades
  • Monitor and report on KPIs such as case volumes, SLAs, cycle times, and user satisfaction

Key Skills:

  • Proven hands-on experience with ServiceNow Source-to-Pay modules
  • Strong experience with ServiceNow Finance Case Management
  • Confident configuring workflows, Flow Designer, case management features, and catalog items
  • Solid understanding of ServiceNow data structures, roles, and security model
  • Strong understanding of end-to-end Source-to-Pay processes (Requisition - PO - Invoice - Payment)
  • Experience working with Finance teams (AP, AR, FP&A, Procurement)
  • Understanding of financial controls, approvals, and audit requirements
  • Ability to analyse process gaps and translate them into ServiceNow solutions
  • Comfortable working with integrations (eg ERP systems such as SAP or Oracle - functional understanding preferred)
  • Strong documentation and stakeholder communication skills
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow SPM/S2P/CSM-related certifications

Salary (Rate): £600 per day

City: City of London

Country: UK

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

ServiceNow Source-to-Pay (S2P) & Finance Case Management Specialist
6 months
Remote
InsideIR35 - Umbrella only

The ServiceNow Source-to-Pay (S2P) & Finance Case Management Specialist is responsible for the design, configuration, and ongoing optimisation of ServiceNow solutions supporting Source-to-Pay, Finance Case Management, and related workflows.
The role ensures efficient, compliant, and user-friendly finance and procurement processes, working closely with Finance, Procurement, IT, and ServiceNow platform teams to deliver scalable and value-driven outcomes.

Key Responsibilities

ServiceNow Configuration & Delivery

  • Configure, support, and enhance ServiceNow Source-to-Pay (Procurement, Purchasing, Supplier Management) and Finance Case Management modules
  • Translate business requirements into functional ServiceNow solutions using out-of-the-box capabilities and configuration best practices
  • Configure workflows, case types, assignment rules, SLAs, approvals, and notifications
  • Maintain data models, forms, UI policies, and business rules relevant to finance and procurement processes

Process Optimisation & Automation

  • Review and improve end-to-end S2P and finance processes, focusing on efficiency, compliance, and user experience
  • Implement automation to reduce manual effort across requisitions, purchase orders, invoices, supplier queries, and finance cases
  • Support continuous improvement initiatives aligned to ITIL and finance operational best practice

Stakeholder Collaboration

  • Act as a key liaison between Finance, Procurement, Accounts Payable/Receivable, and IT
  • Facilitate workshops to capture requirements and validate solutions
  • Provide clear documentation, user guidance, and training where required

Support & Governance

  • Provide 2nd/3rd line support for S2P and Finance Case Management issues
  • Ensure adherence to ServiceNow platform governance, security, and compliance standards
  • Support testing, releases, and platform upgrades
  • Monitor and report on KPIs such as case volumes, SLAs, cycle times, and user satisfaction

Essential Skills & Experience
ServiceNow Experience

  • Proven hands-on experience with ServiceNow Source-to-Pay modules
  • Strong experience with ServiceNow Finance Case Management
  • Confident configuring workflows, Flow Designer, case management features, and catalog items
  • Solid understanding of ServiceNow data structures, roles, and security model

Finance & Procurement Knowledge

  • Strong understanding of end-to-end Source-to-Pay processes
    (Requisition - PO - Invoice - Payment)
  • Experience working with Finance teams (AP, AR, FP&A, Procurement)
  • Understanding of financial controls, approvals, and audit requirements

Technical & Analytical Skills

  • Ability to analyse process gaps and translate them into ServiceNow solutions
  • Comfortable working with integrations (eg ERP systems such as SAP or Oracle - functional understanding preferred)
  • Strong documentation and stakeholder communication skills

Qualifications & Certifications (Desirable)

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow SPM/S2P/CSM-related certifications
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