ServiceNow QA Analyst

Summary: The ServiceNow QA Analyst will be responsible for developing test plans, executing test cases, supporting UAT, and validating ServiceNow workflows related to ITSM and other integrations. The role requires strong knowledge of the ServiceNow platform and the ability to collaborate with business stakeholders to ensure requirements and workflows are met. The ideal candidate should have extensive experience in testing, particularly within the ServiceNow environment. Strong communication skills and disciplined QA reporting are essential for success in this position.

Key Responsibilities:

• Developing test plans and writing test cases
• Executing test cases and supporting UAT
• Logging and tracking defects in ServiceNow
• Validating end-to-end ServiceNow workflows focused on ITSM, HAM, CMDB/Discovery, and Portal
• Collaborating with business stakeholders to validate requirements and workflows
• Ensuring release readiness and security role validation

Key Skills:

• 6-10+ years as a tester with 4-6 years minimum in ServiceNow
• ServiceNow QA experience
• ITSM testing experience
• ServiceNow test management
• Strong defect documentation skills
• UAT support experience
• End-to-end workflow testing
• Role/security testing
• Good communication with development team and business stakeholders
• CSM, HRSD, SPM, HAM, CMDB experience (preferred)
• ServiceNow ATF (preferred)
• Government/public-sector implementation experience (preferred)
• Cherwell-to-ServiceNow migration experience (preferred)
• Integration/API testing (preferred)
• CMDB/Discovery validation (preferred)

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT