ServiceNow Project Manager - ITSM/HRSD

ServiceNow Project Manager - ITSM/HRSD

Posted Today by Focus on SAP

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Negotiable
Undetermined
Remote
United Kingdom
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Agile Methodology Budgeting Business Requirements Change Management Configuration Management Databases Digital Transformation IT Service Management Key Performance Indicators (KPIs) Knowledge Management Management Project Management Project Scoping Risk Management SAP Applications Scrum (Software Development) Service Catalog ServiceNow Stakeholder Engagement Stakeholder Management Thought Leadership User Acceptance Testing (UAT)

Summary: The ServiceNow Project Manager - ITSM/HRSD role involves leading end-to-end ServiceNow implementations and enhancements, focusing on IT Service Management and Human Resources Service Delivery. The position requires managing project scope, timelines, budgets, and stakeholder engagement to deliver high-quality solutions aligned with business objectives. The role is primarily remote with occasional travel and is set for a contract duration of 12 months starting in March/April 2026.

Key Responsibilities:

  • Lead the full lifecycle delivery of ServiceNow projects (ITSM and HRSD), from initiation through to go-live and hypercare.
  • Manage project scope, timelines, budgets, risks, and dependencies.
  • Work closely with business stakeholders, HR teams, IT teams, and third-party vendors.
  • Facilitate workshops to gather and define business requirements.
  • Translate business needs into actionable project plans and deliverables.
  • Oversee configuration, customization, and integration of ServiceNow modules.
  • Ensure alignment with ServiceNow best practices and governance standards.
  • Manage Agile/Scrum or hybrid delivery methodologies.
  • Track and report project progress, KPIs, and risks to senior stakeholders.
  • Ensure effective change management and user adoption strategies.
  • Support UAT, training, and transition to support teams.

Key Skills:

  • Proven experience as a Project Manager delivering ServiceNow implementations.
  • Strong hands-on experience with: ITSM modules (Incident, Problem, Change, Service Catalog, CMDB).
  • HRSD modules (Employee Service Center, Case Management, Knowledge Management).
  • Experience managing end-to-end enterprise-level projects.
  • Solid understanding of ServiceNow platform capabilities and architecture.
  • Experience with Agile, Scrum, or PRINCE2 methodologies.
  • Strong stakeholder management and communication skills.
  • Ability to manage cross-functional and geographically distributed teams.
  • Experience with risk management, budgeting, and resource planning.

Salary (Rate): undetermined

City: undetermined

Country: United Kingdom

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Position: ServiceNow Project Manager - ITSM/HRSD

Employment Type: Contract

Start: ASAP (March/April 2026)

Duration: 12 Months

Location: United Kingdom (mostly remote with occasional travels)

Language(s): English

Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale.

Client – Partnered with a global leader in digital transformation and IT services, working with some of the world’s biggest brands. Their mission is not only to deliver cutting-edge technology but also to empower organisations to create meaningful impact for the people and communities they serve. For you, this means working on challenging projects that demand innovation, collaboration, and thought leadership.

Role – We are seeking an experienced ServiceNow Project Manager with strong expertise in ITSM (IT Service Management) and HRSD (Human Resources Service Delivery) to lead end-to-end ServiceNow implementations and enhancements. You will be responsible for delivering high-quality solutions aligned with business objectives, managing stakeholders, and ensuring projects are delivered on time, within scope, and within budget.

Key Responsibilities:

  • Lead the full lifecycle delivery of ServiceNow projects (ITSM and HRSD), from initiation through to go-live and hypercare.
  • Manage project scope, timelines, budgets, risks, and dependencies.
  • Work closely with business stakeholders, HR teams, IT teams, and third-party vendors.
  • Facilitate workshops to gather and define business requirements.
  • Translate business needs into actionable project plans and deliverables.
  • Oversee configuration, customization, and integration of ServiceNow modules.
  • Ensure alignment with ServiceNow best practices and governance standards.
  • Manage Agile/Scrum or hybrid delivery methodologies.
  • Track and report project progress, KPIs, and risks to senior stakeholders.
  • Ensure effective change management and user adoption strategies.
  • Support UAT, training, and transition to support teams.

Key Skills:

  • Proven experience as a Project Manager delivering ServiceNow implementations.
  • Strong hands-on experience with: ITSM modules (Incident, Problem, Change, Service Catalog, CMDB).
  • HRSD modules (Employee Service Center, Case Management, Knowledge Management).
  • Experience managing end-to-end enterprise-level projects.
  • Solid understanding of ServiceNow platform capabilities and architecture.
  • Experience with Agile, Scrum, or PRINCE2 methodologies.
  • Strong stakeholder management and communication skills.
  • Ability to manage cross-functional and geographically distributed teams.
  • Experience with risk management, budgeting, and resource planning.

If you are interested or would like to know more, please email jonathan.la@focusonsap.org with your CV and availability to speak. Applicants must be a UK resident and holds a valid right to work status.

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