ServiceNow Project Manager

ServiceNow Project Manager

Posted 1 day ago by Nelson Frank

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£700 Per day
Outside
Remote
London Area, United Kingdom
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Agile Methodology Configuration Management Databases Constituent Relationship Management Customer Relationship Management (CRM) Software Information Technology Infrastructure Library IT Service Management JIRA Management Project Management ServiceNow Stakeholder Management Transparency (Human-Computer Interaction) Workflows

Summary: The ServiceNow Project Manager will lead and deliver ServiceNow initiatives across the organization, managing full project lifecycles from planning through execution. The role requires collaboration with stakeholders to define project requirements and ensure alignment with business needs and technical standards. Experience in Order to Fulfilment or Order Management is highly desirable. This position is remote with occasional travel to London.

Key Responsibilities:

  • Plan, lead, and deliver ServiceNow projects on time and within scope.
  • Collaborate with stakeholders to define project requirements and success criteria.
  • Coordinate cross-functional teams, both technical and business.
  • Manage project timelines, resources, budgets, and risks.
  • Provide regular updates to leadership and ensure project transparency.
  • Align delivery with Agile, ITIL, or SDLC methodologies.
  • Oversee third-party vendors and ensure quality assurance.

Key Skills:

  • 5+ years in IT project management, with 2+ years leading ServiceNow projects.
  • Strong knowledge of core ServiceNow modules (e.g., ITSM, CMDB, Catalog).
  • Proven ability to manage cross-functional technical teams.
  • Excellent communication, planning, and stakeholder management skills.
  • Experience with Order to Fulfilment or Order Management workflows.
  • Familiarity with ServiceNow integrations (ERP, CRM, eCommerce).
  • ServiceNow certifications (Administrator or Implementation Specialist).
  • Experience with Agile tools (e.g., Jira, ServiceNow Agile).

Salary (Rate): £700 daily

City: London

Country: United Kingdom

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Job Title: ServiceNow Project Manager

Key Details:

  • Location: Remote (occasional travel to London)
  • Rate: £650–£700 a day (Outside IR35)
  • Contract: 12 months initially, with strong potential for extension

Overview: We are looking for a skilled ServiceNow Project Manager to lead and deliver ServiceNow initiatives across the organization. You’ll manage full project lifecycles—from planning through execution—while ensuring alignment with business needs and technical standards. Experience in Order to Fulfilment (OTF) or Order Management is a strong plus.

Key Responsibilities:

  • Plan, lead, and deliver ServiceNow projects on time and within scope.
  • Collaborate with stakeholders to define project requirements and success criteria.
  • Coordinate cross-functional teams, both technical and business.
  • Manage project timelines, resources, budgets, and risks.
  • Provide regular updates to leadership and ensure project transparency.
  • Align delivery with Agile, ITIL, or SDLC methodologies.
  • Oversee third-party vendors and ensure quality assurance.

Qualifications:

  • 5+ years in IT project management, with 2+ years leading ServiceNow projects.
  • Strong knowledge of core ServiceNow modules (e.g., ITSM, CMDB, Catalog).
  • Proven ability to manage cross-functional technical teams.
  • Excellent communication, planning, and stakeholder management skills..

Nice to Have:

  • Experience with Order to Fulfilment or Order Management workflows.
  • Familiarity with ServiceNow integrations (ERP, CRM, eCommerce).
  • ServiceNow certifications (Administrator or Implementation Specialist).
  • Experience with Agile tools (e.g., Jira, ServiceNow Agile).
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