ServiceNow Program Manager - Midlevel

As a ServiceNow Program Manager - Midlevel, you will play a pivotal role in driving AI transformative efforts involving Service Management within our organization. This role involves managing customer experience, providing ServiceDesk oversight, and working closely with the team to ensure seamless day-to-day operations. You will be responsible for executing tactical tasks and escalating issues that require immediate attention.

Responsibilities

• Project management to drive AI transformative efforts involving Service Management.
• Manage Customer Experience to ensure high levels of customer satisfaction.
• Provide ServiceDesk oversight to our managed service provider, ensuring efficient and effective service delivery.
• Work closely with the team to execute tactical tasks, ensuring day-to-day operations continue to operate smoothly.
• Escalate appropriately and timely items that require immediate attention.

Requirements

• Required Skills
• Proficiency in ServiceNow, including experience with ServiceDesk functionalities.
• Strong understanding of customer service principles and best practices.
• Experience in managing ServiceDesk operations, preferably with a managed service provider.
• Excellent project management skills with the ability to drive AI transformative initiatives.
• Ability to work collaboratively within a team and escalate issues as necessary.

Preferred Skills

• Previous experience in a similar role within a technology-driven environment.
• Knowledge of AI and its applications in service management.
• Strong communication and interpersonal skills.
• Experience with other ITSM tools and platforms.
• Certification in ServiceNow or related fields is a plus.

This job description provides a clear overview of the ServiceNow Program Manager - Midlevel role, detailing the responsibilities and required and preferred skills. It is formatted according to the specified guidelines.