ServiceNow Program Manager

ServiceNow Program Manager

Posted Today by Helishores Inc

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Negotiable
Undetermined
Remote
Remote
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Agile Methodology Application Programming Interface (API) Automation Budgeting Business Process Certified Scrum Master (CSM) Configuration Management Databases Cross-Functional Coordination Cutover Planning And Management Device Tracking Software Financial Tracking Forecasting Information Technology Infrastructure Library IT Service Management Management Management Systems Project Management Risk Management Security Accounts Manager ServiceNow Stakeholder Management Workflow Automation Workflows

Summary: We are seeking an experienced ServiceNow Program Manager specializing in Business Transitions to lead multiple transformation initiatives. The role involves planning, executing, and governing ServiceNow-based transition programs across various modules while ensuring a smooth transition from legacy processes. The ideal candidate will have strong expertise in stakeholder management and enterprise program delivery within the Consumer domain. This position is remote and requires a comprehensive understanding of ServiceNow capabilities and methodologies.

Key Responsibilities:

  • Lead multiple ServiceNow transformation initiatives involving business process transitions and service delivery improvements.
  • Plan, execute, and govern ServiceNow-based transition programs across ITSM, ITOM, HRSD, CSM, CMDB, Asset Management, and related modules.
  • Coordinate with cross-functional teams including Operations, Customer Experience, Retail, Sales, Marketing, Supply Chain, and Contact Center teams.
  • Manage large transformation programs involving migration from legacy ticketing or service management systems.
  • Ensure operational readiness and effective cutover planning.
  • Utilize Agile, Waterfall, and hybrid project management methodologies.
  • Oversee budgeting, forecasting, resource planning, and financial tracking.
  • Handle risk management, issue resolution, and escalation processes.
  • Implement ServiceNow integration, workflow automation, APIs, and reporting.
  • Apply ITIL processes including Incident, Problem, Change, Request, and Asset Management.

Key Skills:

  • Strong experience in ServiceNow Program Management and Business Transition delivery.
  • Extensive knowledge of ServiceNow platform capabilities and enterprise implementations.
  • Hands-on understanding of ServiceNow modules such as ITSM, ITOM, CMDB, HRSD, CSM, SAM, and HAM.
  • Strong understanding of transition management, cutover planning, and operational readiness.
  • Expertise in Agile, Waterfall, and hybrid project management methodologies.
  • Strong stakeholder management and executive communication skills.
  • Experience in budgeting, forecasting, resource planning, and financial tracking.
  • Ability to manage multiple workstreams, cross-functional teams, and global stakeholders.
  • Strong risk management, issue resolution, and escalation handling capabilities.
  • Good understanding of ITIL processes including Incident, Problem, Change, Request, and Asset Management.

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

Role: ServiceNow Program Manager – Business Transitions

Location: Remote

Domain: Consumer

Job Summary:

We are seeking an experienced ServiceNow Program Manager with strong expertise in ServiceNow Business Transitions, enterprise program delivery, and stakeholder management. The ideal candidate will lead multiple ServiceNow transformation initiatives involving business process transitions, service delivery improvements, migration programs, and cross-functional coordination.

The candidate will be responsible for planning, executing, and governing ServiceNow-based transition programs across ITSM, ITOM, HRSD, CSM, CMDB, Asset Management, and related modules while ensuring smooth transition from legacy processes to the ServiceNow platform.

Key Responsibilities:

Strong experience in Consumer domain environments including Retail, E-commerce, Consumer Products, Hospitality, Telecommunications, and Customer Experience organizations.

Experience working with cross-functional teams including Operations, Customer Experience, Retail, Sales, Marketing, Supply Chain, and Contact Center teams.


Required Skills:
Strong experience in ServiceNow Program Management and Business Transition delivery.
Extensive knowledge of ServiceNow platform capabilities and enterprise implementations.
Hands-on understanding of ServiceNow modules such as ITSM, ITOM, CMDB, HRSD, CSM, SAM, and HAM.
Experience managing large transformation programs involving migration from legacy ticketing or service management systems.
Strong understanding of transition management, cutover planning, and operational readiness.
Expertise in Agile, Waterfall, and hybrid project management methodologies.
Strong stakeholder management and executive communication skills.
Experience in budgeting, forecasting, resource planning, and financial tracking.
Ability to manage multiple workstreams, cross-functional teams, and global stakeholders.
Strong risk management, issue resolution, and escalation handling capabilities.
Familiarity with ServiceNow integration, workflow automation, APIs, and reporting.
Good understanding of ITIL processes including Incident, Problem, Change, Request, and Asset Management.

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