ServiceNow Product Owner with expertise in Knowledge Management
Posted 2 weeks ago by 1750844647
Negotiable
Outside
Remote
USA
Summary: The ServiceNow Product Owner role focuses on managing the Knowledge Management module within the ServiceNow platform. The position requires collaboration with stakeholders to gather requirements, prioritize the product backlog, and drive the roadmap in alignment with business goals. The role also involves leading agile ceremonies and ensuring best practices in content governance. This position is remote or based in Dallas, Texas, and classified as outside IR35.
Key Responsibilities:
- Act as the Product Owner for the Knowledge Management module in the ServiceNow platform.
- Collaborate with stakeholders, business users, and developers to gather requirements and prioritize the product backlog.
- Define and drive the roadmap and vision for Knowledge Management in alignment with business goals.
- Lead and participate in agile ceremonies (daily standups, sprint planning, reviews, retrospectives).
- Ensure best practices in Knowledge-Centered Service (KCS) methodology and content governance.
- Oversee content lifecycle, approval workflows, and metadata tagging to ensure accuracy, relevance, and accessibility.
- Partner with technical teams to guide solution design and ensure quality implementation.
- Develop KPIs and dashboards to monitor adoption, usage, and content quality.
Key Skills:
- Expertise in ServiceNow platform, specifically in Knowledge Management.
- Strong understanding of agile methodologies and ceremonies.
- Experience with Knowledge-Centered Service (KCS) methodology.
- Ability to collaborate effectively with stakeholders and technical teams.
- Skills in developing KPIs and dashboards for monitoring performance.
- Strong communication and leadership skills.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Career Opportunity:
Job Title: ServiceNow Product Owner with expertise in Knowledge Management
About Code Force 360
Making a career choice is amongst the most critical choices one can make, and it's important for the choice to be calculated with factors such as a company's run of success since its inception and more. But, when you come across a company that has reputation proven with nothing but an illustrious run of success since the day it began, you don't need to think of anything else. That's precisely what some of our employees and prospective employees think when they came across CodeForce 360.
Position Overview
ServiceNow Product Owner with expertise in Knowledge Management
Role and responsibilities:
- Act as the Product Owner for the Knowledge Management module in the ServiceNow platform.
- Collaborate with stakeholders, business users, and developers to gather requirements and prioritize the product backlog.
- Define and drive the roadmap and vision for Knowledge Management in alignment with business goals.
- Lead and participate in agile ceremonies (daily standups, sprint planning, reviews, retrospectives).
- Ensure best practices in Knowledge-Centered Service (KCS) methodology and content governance.
- Oversee content lifecycle, approval workflows, and metadata tagging to ensure accuracy, relevance, and accessibility.
- Partner with technical teams to guide solution design and ensure quality implementation.
- Develop KPIs and dashboards to monitor adoption, usage, and content quality.
How to Apply
Job ID: JPC -214585
For more information, please contact below:
Lachunaik Lavudi
Qualified individuals will be contacted for an interview.