Company Description
Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and Enterprise Transformation.
Job Role: ServiceNow Product Owner
Job Location: Washington, DC (Remote with Quarterly Travel required for PI Planning at D.
C. or Wilmington, DE)
Job Type: Contract
The Senior ServiceNow Product Owner to support its ServiceNow platform team within the Enterprise Platforms & Enablement (EPE) portfolio. This individual will assume ownership of the team's day-to-day product backlog, working directly with engineering teams, technical stakeholders, and product leadership to ensure priorities are clearly defined, properly documented, and consistently executed.
Key Responsibilities
- Own and manage the ServiceNow team's day-to-day product backlog, including intake, refinement, prioritization, and ongoing maintenance.
- Translate stakeholder requirements and technical needs into well-defined epics, features, user stories, and acceptance criteria.
- Partner with ServiceNow developers, administrators, architects, and engineering leads to clarify requirements and resolve delivery blockers.
- Lead backlog refinement sessions and support sprint planning, reviews, and Agile ceremonies.
- Coordinate competing priorities involving platform enhancements, defects, technical debt, integrations, and operational support.
- Ensure user stories meet Definition of Ready standards before entering development.
- Validate completed work against acceptance criteria and support stakeholder acceptance.
- Maintain visibility into sprint commitments, backlog health, dependencies, and delivery progress.
- Collaborate with Product Management, Engineering, Architecture, and Agility Enablement to align execution with product and technology roadmaps.
- Identify opportunities to improve backlog management, workflow efficiency, and platform delivery.
Required Technical & Functional Experience
- 3–6+ years of relevant Product Owner, technical delivery, or Agile product management experience.
- Direct experience supporting ServiceNow platform development, enhancement, or operational teams.
- Strong understanding of ServiceNow capabilities, particularly ITSM workflows, incident management, change management, problem management, and service requests.
- Experience managing technical product backlogs, prioritizing competing requirements, and writing actionable user stories.
- Working knowledge of ServiceNow platform integrations, configuration, and development lifecycles.
- Experience working directly with developers, administrators, and technical architects.
- Strong experience with Jira Software and Confluence.
- Understanding of Agile/Scrum methodologies, with SAFe experience preferred.
- Ability to distinguish defects, enhancements, technical debt, and operational support requirements.
- Strong stakeholder management, facilitation, and communication skills.
- Bachelor's degree or equivalent applied experience.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA) or related ServiceNow certification.
- SAFe Product Owner/Product Manager (POPM) certification.
- ITIL Foundation certification.
- Experience supporting enterprise-wide ServiceNow implementations or modernization initiatives.
- Familiarity with ServiceNow CMDB, ITOM, integrations, and workflow automation.
- Experience operating within a large enterprise infrastructure organization.