ServiceNow Process Lead Consultant
Posted Today by Hays
£70 Per hour
Outside
Remote
Hatfield, England, United Kingdom
Summary: A leading Independent IT Infrastructure and Services Consultancy is seeking a ServiceNow Process Lead Consultant for an initial 3-month remote contract, with potential customer travel. The role involves leading and advising customers on their ServiceNow journey, collaborating with technical and project teams, and mentoring junior consultants. The position requires relevant ServiceNow certifications, ITIL Foundation accreditation, and 3-5 years of experience in similar roles.
Key Responsibilities:
- Lead and advise customers through their ServiceNow journey, designing tailored solutions.
- Manage priorities and deliver work within agreed timelines while reporting to the Head of Lead Consulting.
- Provide advice and guidance on implementing ServiceNow based on ITIL best practices and industry trends.
- Conduct process workshops to establish and finalize customer requirements for ServiceNow implementation.
- Manage project tasks and timelines on smaller projects without a separate Project Manager.
- Communicate effectively with stakeholders at all levels and mentor junior consultants.
- Participate in internal ServiceNow communities and knowledge sharing activities.
- Ensure the department meets SLA, KPI, and OLA performance targets.
Key Skills:
- Relevant ServiceNow certifications and ITIL Foundation accreditation.
- Deep expertise in ITSM and at least one additional ServiceNow area.
- 3-5 years of experience in similar roles.
- Strong communication skills with stakeholders at all levels.
- Ability to manage project tasks and timelines effectively.
- Experience in conducting process workshops and providing business analysis.
Salary (Rate): £70.00/hr
City: Hatfield
Country: United Kingdom
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: IT
A leading Independent IT Infrastructure and Services Consultancy are looking for a ServiceNow Process Lead Consultant 3-month contract initially, to start ASAP Remote Role with potential customer travel Outside IR35
ServiceNow Process/Lead Consultant required to join a ServiceNow Centre of Excellence. A team of highly skilled Architects, Project Managers, Lead/Business Process Consultants and Technical Consultants responsible for maximising the benefits of the ServiceNow Platform An Elite ServiceNow partner with experience from hundreds of enterprise deployments of ServiceNow, enabling customers achieve successful transformation outcomes.
Overview
Lead and advise customers through their ServiceNow journey, designing tailored solutions in collaboration with technical and project teams. Operate with autonomy, managing priorities and delivering work within agreed timelines while reporting to the Head of Lead Consulting. Contribute to internal ServiceNow communities, sharing platform knowledge and best practices. Hold relevant ServiceNow certifications and ITIL Foundation accreditation, with deep expertise in ITSM and at least one additional ServiceNow area and 3–5 years of experience in similar roles Mentor junior consultants and support the Solution Consulting team with strategic guidance and platform insights. Communicate effectively with stakeholders at all levels, staying current with ServiceNow developments and applying insights to customer engagements.
Key Accountabilities and Responsibilities
- Providing advice and guidance to the customer on the best approaches for implementing ServiceNow in terms of:
- ITIL best practice
- ServiceNow best practice
- Industry trends and use of ServiceNow
- Providing business analysis to understand and document customer requirements
- Conduct process workshops to:
- Establish current customer requirements and review any solutions already considered to meet the customer’s business needs
- Finalise the requirements and agree the best approach for subsequent implementation of ServiceNow
- On smaller projects, where a separate Project Manager has not been assigned, is also responsible for:
- Managing project tasks and timelines
- Project progress meetings with the customer
- Providing a single point of contact between the customer and internal esources
- Working closely with the Technical Consultants, responsible for the delivery of the solution, to ensure that what they deliver meets the requirements confirmed with the customer
- Adopting and conforming to company standards and policies
- Leading Sprint review “show and tell” workshops
- Executing the functional testing prior to UAT, leading UAT review meetings, and supporting go-live and early life support
- Working with the Project Manager on the sales to delivery handover
- Participating in internal ServiceNow communities and other knowledge sharing activities
- Ensures the department meets SLA, KPI and OLA performance targets
- Maintains & improves stakeholder satisfaction levels
- Understands and adheres to policies and procedures