Remote, but must be in a tier 1 location. Possible onsite requirement down the road
List of approved worksite locations - tech tier 1
· DC - we cannot source from this location bc of the state tax
· Dallas/Frisco
· Tampa/ FTL
· NYC -
· Louisville
· Chicago - . in Chicago, Illinois 60606, United States
· ATL
· Boston
· Nashville
· Charlotte
SUBMISSION REQUIREMENTS:
Need Genuine LinkedIn- NO RECENT OR MULTIPLE LINKEDIN
UPDATED LINKEDIN PROFILE PICTURE REQUIRED
Must have full educational details with University Name and year of completion in resume.
WITHOUT ABOVE MENTIONED PREREQUISITE RESUME WILL BE DEEMED AS FAKE.
Job Description:
The candidate must have hands-on experience supporting and administering ServiceNow Project Portfolio Management (PPM), commonly referred to as SN PPM.
ServiceNow PPM Technical Specialist responsible for supporting and troubleshooting ServiceNow Project Portfolio Management (PPM), including projects, resources, budgets, time tracking, security/access management, workflows, scripts, and user support. The ideal candidate combines hands-on ServiceNow PPM administration experience with strong troubleshooting, communication, and stakeholder management skills.
Core Technical Skills, ServiceNow Navigation, demonstrated ability to navigate ServiceNow using core navigation features, including
- All
- Favorites
- History
- Search
ServiceNow PPM Records & Modules
- Experience working with key ServiceNow PPM records and modules, including
- Projects
- Project Tasks
- Budgets
- Resource Assignments
- Time Sheets
- Timecards
- Expense Lines
- Cost Plans
Platform Automation Support
- Ability to support and troubleshoot ServiceNow platform automation components related to PPM, including
- Scheduled Jobs
- Scripts
- Workflows
Security & Access Management
- Understanding of ServiceNow PPM security and access management, including
- PPM access groups
- User roles
- Role-based permissions
Data & Table Management
Familiarity with ServiceNow tables and the ability to identify, review, and work with relevant PPM data structures.
Ability to troubleshoot user access, data visibility, and process flow issues within the ServiceNow PPM environment.
Core Soft Skills
Communication
Clear, concise, and empathetic communication is essential. Technical issues will need to be explained in business terms to non-technical users, document problems accurately, and update stakeholders on progress.
Attention to Detail
Tickets will require precise documentation of symptoms, steps to reproduce, and environment details.
Problem-Solving & Analytical Thinking
Structured troubleshooting methodology such as the "4 W's" (What, When, Where, Who).
Awareness and understanding of when to elevate ticket levels to Tier 2 for further research and resolution.
Time Management
Meeting ticket SLAs, prioritizing tasks, managing workload, and meeting deadlines without sacrificing quality or care for the team, the SN PPM community, and Client.
Teamwork & Collaboration
Ticket resolution will require strong collaboration with cross-functional teams when necessary. The candidate should be comfortable presenting, facilitating meetings, or conducting demonstrations for additional clarification, not only with ticket requestors and cross-functional teams, but also with the broader SN PPM community.
Continuous Learning
Must stay up to date on:
New modules and applications within SN PPM
Processes (workflows, business rules, ACLs, etc.)
Best practices to improve incident and request ticket resolution.
Preferred Technical and Soft Qualifications
Experience supporting project, resource, financial, and time-tracking processes within ServiceNow PPM.
Ability to collaborate with project managers, portfolio teams, technical teams, and ServiceNow administrators.
Strong attention to detail when reviewing records, permissions, workflows, and table data.