ServiceNow Platform Ops Engineer

Responsibilities

• Administer and maintain ServiceNow production and non-production environments, ensuring optimal platform health, performance, and stability.
• Manage platform configurations, system properties, plugins, integrations, and platform features.
• Conduct platform health assessments and coordinate remediation activities to maintain operational excellence.
• Ensure platform adherence to security, compliance, and governance standards.
• Support platform maintenance activities, including patches, hotfixes, and security updates.
• Coordinate instance cloning activities across development, QA, test, and production environments, maintaining environment consistency.
• Manage upgrade preparation, environment validation, and post-upgrade stabilization to ensure seamless platform updates.
• Support developer access requests, admin permissions, and environment provisioning.
• Serve as a primary point of contact for ServiceNow operational support, leading weekly reviews with support teams and stakeholders.
• Review incidents, cases, problem records, change requests, and platform advisories, escalating critical issues as needed.
• Track platform defects, PRBs, support cases, and remediation plans to closure.
• Participate in governance, change review, and architecture discussions affecting the platform.

Requirements

• Experience in ServiceNow System Administration and Platform Operations.
• Knowledge of ITSM, HRSD, CSM, Employee Center, Service Catalog, Virtual Agent, and Flow Designer.
• Experience with Platform Upgrade and Release Management.
• Proficiency in Incident, Problem, Change, and Knowledge Management.
• Knowledge of Instance Cloning and Environment Management.
• Experience with ServiceNow Integrations and Plugin Administration.
• Strong operational support and vendor management skills.
• Ability to monitor platform performance and enforce platform governance.
• Strong troubleshooting, communication, and stakeholder management skills.
• On-Site work requirement.