Introduction: ONLY W2/USC
We are seeking a hands-on ServiceNow Platform Architect to support the day-to-day platform architecture across two ServiceNow instances. The primary focus of this role is to own platform architecture, health, and execution, allowing the Sr. Director to concentrate on broader IT Transformation and Platform Modernization initiatives.
Responsibilities:
- Act as the day-to-day architect for two ServiceNow platforms (internal and client-facing)
- Own platform architecture decisions, patterns, and standards
- Ensure platform health, performance, scalability, and upgrade readiness
- Review and guide configurations, customizations, integrations, and scripts
- Reduce technical debt and enforce configuration vs. customization best practices
- Serve as an escalation point for complex architectural and design decisions
- Maintain platform documentation, guardrails, and architectural consistency
- Partner closely with the Sr. Director while operating independently day-to-day
Platform Scope (High Level):
- Internal ServiceNow instance: ITSM, service catalog, automation, internal workflows
- External ServiceNow instance: Client-facing service delivery and case management, highly integrated environment
Requirements:: Required Experience:
- 8+ years of ServiceNow experience with architect-level ownership
- Proven experience running ServiceNow platforms in production
- Experience supporting multi-instance ServiceNow environments
- Strong hands-on knowledge of ITSM, service catalog, integrations, and platform services
- Ability to balance platform stability with ongoing change
Nice to Have:
- Experience stepping in as an interim or contract platform architect
- Prior temp-to-perm experience
- ServiceNow performance optimization or instance health experience
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Senior