An established financial institution is seeking a ServiceNow Platform Administrator for a remote opportunity. The role focuses on administering and supporting the ServiceNow platform across production and non-production environments, with an emphasis on stability, upgrades, governance, and operational excellence.
About the Opportunity:
- Schedule: Monday through Friday
- Hours: Standard business
- Setting: Remote
Responsibilities:
- Provide primary operational support for the ServiceNow platform
- Monitor platform performance, stability, and overall operational readiness
- Support upgrade preparation, environment validation, and post-upgrade stabilization
- Manage administrative permissions, developer access, and environment-related requests
- Track platform defects, problem records, support cases, and remediation plans through resolution
Qualifications:
- Experience with ServiceNow system administration and platform operations
- Experience with ServiceNow modules and capabilities including ITSM, HRSD, CSM, Employee Center, Service Catalog, Virtual Agent, and Flow Designer
- Experience with ServiceNow platform upgrades and release management
- Strong understanding of Incident, Problem, Change, and Knowledge Management processes
- Experience with ServiceNow instance cloning and environment management
- Experience administering ServiceNow integrations and plugins
- Experience providing operational support and working with vendors
- Knowledge of performance monitoring and platform governance
- Strong troubleshooting, communication, and stakeholder management skills
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Not Specified