 Next Ventures.png)
The Role
- Design, configure and implement ServiceNow Now Assist capabilities across the platform.
- Develop and deploy ServiceNow Virtual Agent (Chatbot) solutions, including conversational flows, topics and automated interactions.
- Configure and customise Now Assist functionality, including case summarisation, incident summarisation, AI Search and agent assistance.
- Build and optimise chatbot workflows using Virtual Agent Designer, Natural Language Understanding (NLU) and Flow Designer.
- Implement Now Assist and other AI features (case summarization, agent assist, AI search, routing/classification)
Your Experience
- 5+ years ServiceNow platform experience
- Strong Now Assist and Virtual Agent experience
- Hands-on technical development (scripting, flows, integrations) experience
- Experience with ServiceNow AI capabilities and protocol
Rate:
Not specified
Location:
Remote, - None Specified -
IR35 Status:
Not specified
Remote Status:
Remote
Industry:
IT
Seniority Level:
Senior