ServiceNow Manager
Posted 1 day ago by 1761720737
Negotiable
Outside
Remote
USA
Summary: The ServiceNow Manager role is a senior-level position focused on overseeing the strategy, development, and administration of the ServiceNow platform to achieve high-value business outcomes. The position requires significant experience in the ServiceNow platform, including leadership and project management skills. The role involves leading a team, managing projects, and ensuring compliance and optimization of the platform. This is a remote position with a contract duration of 12 months.
Key Responsibilities:
- Defining the long-term roadmap for the ServiceNow platform and aligning it with business goals.
- Leading, mentoring, and managing a team of ServiceNow developers, administrators, and business analysts.
- Overseeing the end-to-end delivery of ServiceNow projects, ensuring they meet SLAs.
- Acting as the primary point of contact for clients and internal business units to gather requirements and manage expectations.
- Ensuring the platform adheres to compliance, security, and governance standards.
- Designing scalable and secure solutions, identifying areas for process improvement, and driving innovation.
Key Skills:
- 7-10+ years of experience with the ServiceNow platform in development, administration, or consulting.
- Strong leadership and team management skills.
- Project management expertise with a focus on delivering projects on time and within budget.
- Excellent stakeholder management and communication skills.
- Knowledge of compliance, security, and governance standards related to ServiceNow.
- Ability to drive optimization and continuous improvement initiatives.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: Senior
Industry: IT
We have an opening for ServiceNow Manager with Remote Position. Kindly apply with your updated resume if you are interested. Please find the job details below:
Position: ServiceNow Manager
Location: Remote Position
Duration: 12 Months contract position
Responsibilities
Experience: Most manager-level positions require significant prior experience with the ServiceNow platform, often 7 10+ years. This includes experience in development, administration, or consulting, with several years in a leadership or management role.
A ServiceNow Manager oversees the strategy, development, and administration of the ServiceNow platform to deliver high-value business outcomes. This is a senior-level position that combines deep technical platform expertise with strong leadership, project management, and business acumen.
The specific duties of a ServiceNow Manager vary by company but typically include:
- Platform strategy and vision: Defining the long-term roadmap for the ServiceNow platform and aligning it with business goals. This involves exploring new modules and opportunities for automation and digital integration.
- Team leadership: Leading, mentoring, and managing a team of ServiceNow developers, administrators, and business analysts. They are responsible for team development, performance reviews, and fostering a collaborative culture.
- Project and service delivery management: Overseeing the end-to-end delivery of ServiceNow projects, from planning and execution to on-time and on-budget completion. They ensure that daily operations meet Service Level Agreements (SLAs).
- Stakeholder management: Acting as the primary point of contact for clients and internal business units to gather requirements, manage expectations, and ensure satisfaction.
- Governance and compliance: Ensuring the platform adheres to compliance, security, and governance standards. This includes oversight of upgrades, patching, and change management.
- Optimization and continuous improvement: Designing scalable and secure solutions, identifying areas for process improvement, and driving innovation to maximize the platform's value.