ServiceNow Lead Finance / LSD / WSD / IRM @ Remote
Posted 2 days ago by 1764151567
Negotiable
Outside
Remote
USA
Summary: The ServiceNow Lead role is a customer-facing leadership position focused on the architecture, solution design, and implementation of ServiceNow modules related to Finance Operations, Legal Service Delivery, Workplace Service Delivery, and Integrated Risk Management. The ideal candidate will possess extensive hands-on experience and will be responsible for guiding customers through technical and functional aspects of the implementation. This role emphasizes direct ownership of governance, stakeholder communication, and platform adoption. It is not a coordinator position but requires a proactive lead who can work closely with clients to ensure successful outcomes.
Key Responsibilities:
- Lead end-to-end design, architecture, and implementation across Finance, LSD, WSD, and IRM modules.
- Conduct workshops with business stakeholders and translate requirements into scalable technical solutions.
- Design and configure workflows, catalog items, UI policies, integrations, ACLs, BRs, auditing, and automation.
- Take ownership of governance, roadmap, standards, and platform optimization.
- Provide technical leadership to developers and offshore/onshore delivery teams.
- Establish implementation best practices, quality checks, and delivery excellence.
- Manage upgrades, dependencies, CMDB relationships, and cross-platform impacts.
- Communicate status, risks, and timelines directly with customer leadership and process owners.
- Champion continuous improvements and user adoption across the enterprise.
Key Skills:
- 10-14 years of total IT experience, with 7+ years in ServiceNow.
- Proven hands-on implementation & leadership experience in at least two of the following modules: Finance Operations, Legal Service Delivery (LSD), Workplace Service Delivery (WSD), Integrated Risk Management (IRM).
- Deep technical expertise in ServiceNow architecture & platform capabilities.
- Tables, scripting, flow designer, data model design.
- REST/SOAP integrations & external systems connectivity.
- Security, ACLs, RBAC, audit, compliance workflows (IRM preferred).
- Excellent communication with ability to lead customer workshops, influence stakeholders and process owners, and present solutions, risks, and decisions to leadership.
- Good to Have: App Engine experience / custom apps, Portal UI / UX development, CMDB / APM / HAM / SAM exposure, experience leading onshore offshore delivery model, ServiceNow certifications: CSA / CIS / Architect / IRM.
- Soft Skills: Customer-facing leadership and ownership mindset, ability to work independently with minimal guidance, strong problem-solving, analytical and mentoring skills, high accountability toward outcomes, not just delivery.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Job Title: ServiceNow Lead Finance / LSD / WSD / IRM
Location: Remote (US & Canada)
Duration: Long-Term Contract
About the Role
We are seeking a highly experienced ServiceNow Lead with strong hands-on expertise across Finance Operations, Legal Service Delivery (LSD), Workplace Service Delivery (WSD), and Integrated Risk Management (IRM). This individual will play a customer-facing leadership role, taking full ownership of architecture, solution design, delivery, stakeholder communication, governance, and successful platform adoption.
This is not a coordinator or oversight role we are specifically looking for a hands-on lead who can work closely with customers, guide them technically and functionally, and steer the overall implementation.
Key Responsibilities
- Lead end-to-end design, architecture, and implementation across Finance, LSD, WSD, and IRM modules.
- Conduct workshops with business stakeholders and translate requirements into scalable technical solutions.
- Design and configure workflows, catalog items, UI policies, integrations, ACLs, BRs, auditing, and automation.
- Take ownership of governance, roadmap, standards, and platform optimization.
- Provide technical leadership to developers and offshore/onshore delivery teams.
- Establish implementation best practices, quality checks, and delivery excellence.
- Manage upgrades, dependencies, CMDB relationships, and cross-platform impacts.
- Communicate status, risks, and timelines directly with customer leadership and process owners.
- Champion continuous improvements and user adoption across the enterprise.
Required Skills & Experience
10 14 years of total IT experience, with 7+ years in ServiceNow Proven hands-on implementation & leadership experience in at least two of the following modules:
- Finance Operations
- Legal Service Delivery (LSD)
- Workplace Service Delivery (WSD)
- Integrated Risk Management (IRM)
Deep technical expertise in:
- ServiceNow architecture & platform capabilities
- Tables, scripting, flow designer, data model design
- REST/SOAP integrations & external systems connectivity
- Security, ACLs, RBAC, audit, compliance workflows (IRM preferred)
Excellent communication with ability to:
- Lead customer workshops
- Influence stakeholders and process owners
- Present solutions, risks, and decisions to leadership
Good to Have
- App Engine experience / custom apps
- Portal UI / UX development
- CMDB / APM / HAM / SAM exposure
- Experience leading onshore offshore delivery model
- ServiceNow certifications: CSA / CIS / Architect / IRM
Soft Skills
- Customer-facing leadership and ownership mindset
- Ability to work independently with minimal guidance
- Strong problem-solving, analytical and mentoring skills
- High accountability toward outcomes, not just delivery
Thanks & Regards!
Harish Kumar
Recruitment Manager - Mergen IT Services
MERGEN
ServiceNow CoE - Build for the 'Now' era
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