ServiceNow Lead Developer
Posted 2 weeks ago by Innova Solutions
Negotiable
Undetermined
Remote
United Kingdom
Summary: The Tech Lead CSM Portal role focuses on front-end development within the ServiceNow platform, requiring extensive experience in portal management and customization. The position is fully remote and involves collaboration with both technical and non-technical stakeholders. Candidates should possess strong problem-solving skills and a proactive approach to project challenges, with a solid understanding of Agile methodologies.
Key Responsibilities:
- Lead front-end development for the CSM Portal on the ServiceNow platform.
- Manage and customize portals, ensuring integration with third-party tools.
- Document technical solutions, including high-level designs and troubleshooting guides.
- Collaborate with team members and stakeholders to propose improvements and solutions.
- Execute testing strategies and manage release and code versioning processes.
Key Skills:
- 8+ years of hands-on experience with ServiceNow CSM and Portals.
- Excellent knowledge of Workspaces, UI Builder, and Flow Designer.
- Strong experience with integrations using scripted APIs and Integration Hub.
- Proficient in Case, Incident, and Request management, and Service Catalog setup.
- Experience working in Agile environments, particularly SCRUM.
- Strong problem-solving and communication skills, with the ability to engage with diverse audiences.
- Proactive mindset with a focus on team collaboration and support.
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Job Title: Tech Lead CSM Portal ( front end dev)
Location : 100% Remote (UK, France, Poland, Portugal, Spain)
Long term contract
Technical & Functional Experience:
- Good product roadmap awareness
- Knowledge of FSM or ITAM is a plus
- Excellent knowledge of Workspaces, UI Builder, Flow Designer
- Excellent knowledge of Portal development ( dev Front end) ( Customer Portal or employee center potal)
- Strong Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)
- Excellent knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…).
- Portal management and customization (with practical experiences)
- Excellent knowledge of Case, Incident and Request management, Service Catalog definition and setup with practical experiences
- 8+ years Hands-on ServiceNow CSM and Portals experience.
- Agile Methodology: Experience of working in SCRUM.
- Testing strategy and execution
- Specification writing: ability to clearly document the technical solution including the high level design and the troubleshooting guide
- Strong problem-solving skills
- Good understanding of release management and code versioning best practices
- Knowledge of ITIL processes
- English: Excellent.
- Excellent communication: need to be able to talk to technical and non-technical audiences
- Proactive: propose help and assistance in problem solving, detect issues and propose solutions, have a creative approach and propose improvement strategies.
- Team player: you will be a key asset to the team and need to be willing to support and jump in when things get complicated