ServiceNow Lead Developer
Posted 1 week ago by Innova Solutions
Negotiable
Undetermined
Remote
United Kingdom
Summary: The Tech Lead CSM Portal role focuses on front-end development within the ServiceNow platform, requiring extensive experience in portal management and customization. The position is fully remote and emphasizes collaboration in an Agile environment, particularly within SCRUM teams. Candidates should possess strong problem-solving skills and the ability to communicate effectively with both technical and non-technical stakeholders.
Key Responsibilities:
- Develop and manage customer and employee portals on the ServiceNow platform.
- Integrate third-party tools using scripted APIs and Integration Hub.
- Document technical solutions, including high-level designs and troubleshooting guides.
- Participate in Agile SCRUM processes and contribute to testing strategies.
- Provide proactive support and problem-solving assistance to the team.
- Customize and manage ServiceNow features related to Case, Incident, and Request management.
Key Skills:
- 8+ years of hands-on experience with ServiceNow CSM and Portals.
- Excellent knowledge of Workspaces, UI Builder, and Flow Designer.
- Strong understanding of ITIL processes.
- Proficient in release management and code versioning best practices.
- Excellent communication skills in English.
- Ability to work collaboratively in a team environment.
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Job Title: Tech Lead CSM Portal ( front end dev)
Location : 100% Remote (UK, France, Poland, Portugal, Spain)
Long term contract
Technical & Functional Experience:
- Good product roadmap awareness
- Knowledge of FSM or ITAM is a plus
- Excellent knowledge of Workspaces, UI Builder, Flow Designer
- Excellent knowledge of Portal development ( dev Front end) ( Customer Portal or employee center potal)
- Strong Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)
- Excellent knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…).
- Portal management and customization (with practical experiences)
- Excellent knowledge of Case, Incident and Request management, Service Catalog definition and setup with practical experiences
- 8+ years Hands-on ServiceNow CSM and Portals experience.
- Agile Methodology: Experience of working in SCRUM.
- Testing strategy and execution
- Specification writing: ability to clearly document the technical solution including the high level design and the troubleshooting guide
- Strong problem-solving skills
- Good understanding of release management and code versioning best practices
- Knowledge of ITIL processes
- English: Excellent.
- Excellent communication: need to be able to talk to technical and non-technical audiences
- Proactive: propose help and assistance in problem solving, detect issues and propose solutions, have a creative approach and propose improvement strategies.
- Team player: you will be a key asset to the team and need to be willing to support and jump in when things get complicated