ServiceNow ITSM Specialist
Posted Today by Infosat IT Services LLC
Negotiable
Undetermined
Remote
Remote
Summary: The ServiceNow ITSM Specialist role requires a seasoned professional with a minimum of 8 years of experience in ServiceNow development, configuration, and administration. The specialist will lead successful deployments and manage various ServiceNow components while ensuring alignment with ITIL best practices. Strong communication and analytical skills are essential for this position, which is fully remote.
Key Responsibilities:
- Lead ServiceNow development, configuration, and administration efforts.
- Oversee successful deployments of ServiceNow components.
- Manage Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, and Event Management.
- Implement business process management and automation solutions.
- Ensure compliance with ITIL best practices in IT service processes.
- Communicate effectively with stakeholders and team members.
- Analyze and solve complex problems related to ServiceNow.
- Utilize Microsoft Office Suite for documentation and reporting.
- Provide excellent customer service and support.
- Organize and prioritize tasks effectively.
Key Skills:
- Minimum of 8 years' experience in ServiceNow development and administration.
- Demonstrated experience with ServiceNow components.
- Strong knowledge of business process management/automation.
- Understanding of IT service processes and ITIL best practices.
- Excellent English communication skills.
- Strong analytical and problem-solving skills.
- Proficiency with Microsoft Office Suite.
- Strong organizational skills.
- Strong customer service skills.
Salary (Rate): £85, yearly
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
EXPERIENCE/QUALIFICATIONS:
- Minimum of 8 years'' experience
- Demonstrated experience in ServiceNow development, configuration and administration, including but not limited to successful deployments as lead.
- Experience with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Event Management, etc.
- Strong working knowledge of business process management/automation.
- Good understanding of IT service processes and technologies in line with ITIL best practice.
- Excellent English oral, written and listening communication skills.
- Excellent analytical and problem-solving skills.
- Proficiency with Microsoft Office Suite.
- Strong organizational skills.
- Strong customer service skills.