ServiceNow ITSM Solutions Architect (Conversational & Agentic AI Enablement)

Summary: The ServiceNow ITSM Solutions Architect role focuses on enabling conversational and agentic AI solutions within the IT Service Management framework. The position is remote and emphasizes innovative approaches to enhance service delivery. The architect will leverage their expertise to design and implement solutions that improve user experience and operational efficiency. This role is classified as outside IR35, indicating a flexible working arrangement.

Key Responsibilities:

• Design and implement ServiceNow ITSM solutions with a focus on conversational and agentic AI.
• Collaborate with stakeholders to understand requirements and translate them into technical specifications.
• Enhance service delivery through innovative AI-driven solutions.
• Provide guidance and best practices for ServiceNow implementations.
• Support the integration of AI technologies within existing ITSM processes.

Key Skills:

• Expertise in ServiceNow ITSM solutions.
• Strong understanding of conversational and agentic AI technologies.
• Experience in solution architecture and design.
• Excellent communication and collaboration skills.
• Ability to translate business requirements into technical solutions.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT