Summary: The role of ServiceNow ITSM Operations Project Manager involves leading the implementation of IT Operations across ITSM, Active Directory, and Help Desk functions using ServiceNow ITSM. This long-term contract position requires a candidate with over 10 years of progressive leadership experience and a strong background in managing global ServiceNow instances. The position is remote with occasional travel to sites in the UK, and it offers competitive compensation. Candidates must be legally eligible to work in the United States without sponsorship.

Key Responsibilities:

• Lead the implementation of IT Operations across ITSM, Active Directory, and Help Desk functions utilizing ServiceNow ITSM.
• Create and manage a project roadmap, resources, budget, and custom implementation of the product.
• Manage a global ServiceNow instance as an IT Operations Project Manager.
• Oversee EMEA strategy for End User Computing and Devices End Point management.
• Manage distributed teams and deliver results to C-level Executives.

Key Skills:

• Experience leading ServiceNow ITSM IT Operations implementations.
• 10+ years of progressive IT project leadership experience.
• Project Management Professional (PMP), CCSP-ISSMP, CSSP, CISM, CISA, ITIL certification is a plus.
• Effective written and verbal communication skills.
• Ability to work legally in the United States without sponsorship.

Salary (Rate): undetermined

City: undetermined

Country: United Kingdom

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT