ServiceNow ITSM Lead/ Developer

Summary: The Sr ServiceNow ITSM Developer/Lead role requires a seasoned professional with extensive experience in ServiceNow platform administration and development. The position involves leading the technical aspects of IT Service Management, collaborating with various stakeholders, and enhancing capabilities within the platform. The role is fully remote and spans an 18-month duration.

Key Responsibilities:

• Serve as the technical subject-matter-expert and platform architect for ServiceNow platform.
• Responsible for the development and sustained support of multiple products.
• Provide technical stewardship and play a key role in the transformation of IT Service Management platform while supporting current state.
• Take ownership and collaborate with ITSM process/function owners and SMEs across IT to implement and enhance capabilities.
• Lead the requirements and design workshops, and implementation of ITSM.
• Design, develop, test, implement and support ServiceNow ITSM capabilities.
• Analyze existing processes and workflows, identifying areas for improvement, consolidation, and enhancements.
• Engage in day-to-day operational support and continuous capability improvement.
• Engage in on-call support as needed.
• Maintain adequate process, operational documentation and reporting.

Key Skills:

• 10+ years of overall experience with ServiceNow platform administration/management, configuration, development, integration, upgrade, and continuous improvement.
• Experience with one or more ServiceNow platform implementations.
• Strong technical hands-on experience with GRC and IT Operations Management is preferred.
• Deep functional and technical understanding and implementation experience with ITSM products including Incident, Problem, Change, Request, and Knowledge Management.
• Experience with managing platform availability, performance, and security.
• Experience implementing Workspace, Virtual Agent, Service Portal.
• Experience developing ServiceNow APIs, ServiceNow Workflows, Flow Designer, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules.
• Experience with scripting languages such as JavaScript, Angular.js, Perl, PowerShell.
• Experience implementing REST API integration with third-party tools.
• Good understanding of ServiceNow CMDB and ITIL.
• Understanding of ServiceNow data model, tables, and relationships.
• Familiarity with ServiceNow Performance Analytics.
• Knowledge of ServiceNow orchestration for automating IT processes.
• Strong problem-solving skills, communication, and collaboration skills.
• Ability to create custom reports, dashboards, and visualizations.
• Experience with backend SQL Server development is preferred.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT