ServiceNow ITSM, HRSD and NowAssist Developer
Posted 1 week ago by 1755587816
Negotiable
Outside
Remote
USA
Summary: The role of ServiceNow ITSM, HRSD and Now Assist Developer involves mentoring junior engineers while actively participating in hands-on development, particularly in advanced scripting. The ideal candidate should have experience with Now Assist skills and HR modules, alongside a strong background in software development. This position is fully remote and requires collaboration with cross-functional teams to deliver high-quality software solutions. The developer will also focus on code quality, troubleshooting, and continuous improvement of development processes.
Key Responsibilities:
- Mentorship: Provide guidance and mentorship to junior engineers, fostering a culture of learning and growth.
- Design and Development: Create, test, and maintain software applications, ensuring they are scalable, robust, and efficient.
- Collaboration: Work closely with cross-functional teams, including product managers, designers, and other engineers, to deliver high-quality products.
- Code Quality: Write clean, maintainable, and well-documented code that adheres to industry standards and best practices.
- Troubleshooting: Identify and resolve software defects and performance issues in a timely manner.
- Continuous Improvement: Stay up to date with emerging technologies and industry trends to continuously improve development processes and software quality.
Key Skills:
- Education: Bachelor's degree in computer science, Software Engineering, or a related field. A master's degree is a plus.
- Experience: Proven experience in software development, with a strong portfolio of successful projects. Experience with Agile methodologies is preferred.
- Technical Skills: Proficiency in a programming language JavaScript. Familiarity with ServiceNow glide API.
- Problem-Solving: Excellent analytical and problem-solving skills, with the ability to think creatively and develop innovative solutions.
- Communication: Strong verbal and written communication skills, with the ability to clearly convey technical concepts to both technical and non-technical stakeholders.
- Team Player: Ability to work effectively in a team environment, with a collaborative and positive attitude.
- Minimum 5 years of hands-on ServiceNow development experience
- Advanced scripting skills in JavaScript and Glide Script
- Experience mentoring junior developers and conducting code reviews
- Strong problem-solving and solution design capabilities
- Proven ability to lead technical discussions and provide architectural guidance
- Familiarity with ServiceNow s Integration Hub and Flow Designer
- Experience with at least 5 of the following ServiceNow areas: ITSM, HR, Now Assist, Source to Pay Operations, Integrations, Talent Development, Performance Analytics, Data Privacy, Mobile Apps, HAM Pro, SAM Pro, APM, Document Intelligence, Process Mining, Employee Service Center
- ServiceNow certifications: CSA, CAD, or CIS
- Working knowledge of AngularJS, HTML, and REST APIs
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Role: ServiceNow ITSM, HRSD and Now Assist Developer
(Remote)
Position Overview
We are seeking a highly skilled and motivated Software Engineer who has the ability to act as a mentor & provide solutions to the Dev team as well as perform hands on development (including advanced scripting). This person preferably has some experience developing Now Assist skills and has experience as a developer (or at least skillset) outside of ServiceNow. Would like for them to have some experience with the HR modules as well.
Key Responsibilities
- Mentorship: Provide guidance and mentorship to junior engineers, fostering a culture of learning and growth.
- Design and Development: Create, test, and maintain software applications, ensuring they are scalable, robust, and efficient.
- Collaboration: Work closely with cross-functional teams, including product managers, designers, and other engineers, to deliver high-quality products.
- Code Quality: Write clean, maintainable, and well-documented code that adheres to industry standards and best practices.
- Troubleshooting: Identify and resolve software defects and performance issues in a timely manner.
- Continuous Improvement: Stay up to date with emerging technologies and industry trends to continuously improve development processes and software quality.
Qualifications
- Education: Bachelor's degree in computer science, Software Engineering, or a related field. A master's degree is a plus.
- Experience: Proven experience in software development, with a strong portfolio of successful projects. Experience with Agile methodologies is preferred.
- Technical Skills: Proficiency in a programming language JavaScript. Familiarity with ServiceNow glide API.
- Problem-Solving: Excellent analytical and problem-solving skills, with the ability to think creatively and develop innovative solutions.
- Communication: Strong verbal and written communication skills, with the ability to clearly convey technical concepts to both technical and non-technical stakeholders.
- Team Player: Ability to work effectively in a team environment, with a collaborative and positive attitude.
Skills (must have)
- Minimum 5 years of hands-on ServiceNow development experience
- Advanced scripting skills in JavaScript and Glide Script
- Experience mentoring junior developers and conducting code reviews
- Strong problem-solving and solution design capabilities
- Proven ability to lead technical discussions and provide architectural guidance
- Familiarity with ServiceNow s Integration Hub and Flow Designer
- Experience with at least 5 of the following ServiceNow areas: ITSM, HR, Now Assist, Source to Pay Operations, Integrations, Talent Development, Performance Analytics, Data Privacy, Mobile Apps, HAM Pro, SAM Pro, APM, Document Intelligence, Process Mining, Employee Service Center
- ServiceNow certifications: CSA, CAD, or CIS
- Working knowledge of AngularJS, HTML, and REST APIs
Skills (nice to have)
- Experience developing Now Assist skills (GenAI/AI Search/AI Skill Builder)
- Development experience outside of ServiceNow (e.g., full-stack, cloud-native apps, or enterprise platforms)
- ITIL Foundations+ certification
- Exposure to AJAX, JSON, and CSS