ServiceNow ITSM Developer

Summary: A ServiceNow Developer is tasked with designing, implementing, and maintaining enterprise-scale ServiceNow applications and workflows to enhance IT service management. The role requires collaboration with cross-functional teams to automate processes, develop integrations, and improve platform capabilities. Technical expertise is essential for supporting platform lifecycle activities, including deployment and troubleshooting. The position is fully remote and requires a U.S. Government security clearance eligibility.

Key Responsibilities:

• Design, develop, configure, and maintain ServiceNow applications, workflows, and platform features aligned with enterprise ITSM requirements.
• Implement and manage service request workflows and service catalog offerings to streamline service delivery processes such as request intake, automated triage, routing, approvals, and fulfillment.
• Develop and maintain integrations between ServiceNow and other enterprise platforms (e.g., monitoring, identity management, security tools) using REST APIs, XML, and JSON.
• Optimize workflow automation and orchestration within ServiceNow to reduce manual tasks and improve operational efficiency, including automated ticket creation and response coordination.
• Customize ServiceNow applications, forms, user interfaces, and automation logic to enhance usability and support evolving ITSM and ITOM requirements.
• Develop dashboards, reports, and operational metrics within ServiceNow to monitor performance, facilitate operational visibility, and support decision-making.
• Collaborate with infrastructure, cybersecurity, and platform engineering teams to ensure workflows support incident response, vulnerability management, and resilience efforts.
• Support platform lifecycle activities, including testing, release management, deployment, and implementation of new features and enhancements.
• Provide production support, troubleshooting, and resolution of defects to ensure platform stability and end-user support.
• Document system configurations, updates, and operational procedures to ensure knowledge transfer and accurate technical documentation.
• Support the implementation of AI-enabled ServiceNow features, including predictive intelligence, virtual agents, automated ticket classification, and intelligent routing.

Key Skills:

• Minimum of eight (8) years of experience in enterprise IT development, platform engineering, or automation roles.
• Extensive experience developing and maintaining ServiceNow platforms with expertise in Business Rules, Script Includes, Flow Designer, UI Policies, Client Scripts, and Service Catalog development.
• Proven experience with ServiceNow ITSM modules such as Incident, Problem, Change, Request, and Service Catalog.
• Strong knowledge of ServiceNow ITOM capabilities and integrations with monitoring and analytics platforms like Splunk.
• Hands-on experience integrating ServiceNow with enterprise systems via REST APIs, XML, JSON, and web services.
• Familiarity with monitoring and security analytics platforms, including Splunk Enterprise and Splunk Security.
• Ability to support environments compliant with government cybersecurity frameworks such as RMF and NIST CSF.
• Strong troubleshooting, debugging, and problem-solving skills across platform integrations and automation workflows.
• ServiceNow Certified System Administrator (CSA) certification preferred.
• This position requires eligibility for a U.S. Government security clearance. In accordance with federal law, U.S. citizenship is required.

Salary (Rate): £45.00 hourly

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT