ServiceNow ITSM Developer
Posted 1 day ago by VKore Solutions LLC
Negotiable
Undetermined
Remote
Remote
Summary: The ServiceNow ITSM Developer role involves designing, developing, and customizing ServiceNow ITSM applications and modules. The position requires implementing ITSM processes and maintaining integrations with third-party applications. The developer will also be responsible for creating reports and dashboards to support business needs while adhering to best practices and security standards. Collaboration with stakeholders to gather requirements and deliver solutions is essential to the role.
Key Responsibilities:
- Design, develop, configure, and customize ServiceNow ITSM applications and modules.
- Implement and support ITSM processes including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.
- Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Flow Designer workflows.
- Create and customize Service Catalog items, Record Producers, and Approval Workflows.
- Build and maintain integrations between ServiceNow and third-party applications using REST, SOAP, and Integration Hub.
- Develop reports, dashboards, and performance analytics to support business and operational needs.
- Perform platform upgrades, enhancements, and troubleshooting activities.
- Collaborate with business stakeholders, architects, and administrators to gather requirements and deliver solutions.
- Follow ServiceNow development best practices and ensure platform security and governance standards.
- Participate in code reviews, testing, deployment, and production support activities.
- Document technical designs, configurations, and development activities.
Key Skills:
- Experience with ServiceNow ITSM applications and modules.
- Knowledge of ITSM processes such as Incident, Problem, Change, and Service Catalog Management.
- Proficiency in developing Business Rules, Client Scripts, and UI Policies.
- Experience with REST, SOAP, and Integration Hub for third-party integrations.
- Ability to create reports and dashboards in ServiceNow.
- Strong troubleshooting and platform upgrade skills.
- Collaboration and communication skills for stakeholder engagement.
- Understanding of ServiceNow development best practices and security standards.
- Experience in code reviews and deployment processes.
- Documentation skills for technical designs and configurations.
Salary (Rate): £56.00 hourly
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Key Responsibilities
- Design, develop, configure, and customize ServiceNow ITSM applications and modules.
- Implement and support ITSM processes including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.
- Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Flow Designer workflows.
- Create and customize Service Catalog items, Record Producers, and Approval Workflows.
- Build and maintain integrations between ServiceNow and third-party applications using REST, SOAP, and Integration Hub.
- Develop reports, dashboards, and performance analytics to support business and operational needs.
- Perform platform upgrades, enhancements, and troubleshooting activities.
- Collaborate with business stakeholders, architects, and administrators to gather requirements and deliver solutions.
- Follow ServiceNow development best practices and ensure platform security and governance standards.
- Participate in code reviews, testing, deployment, and production support activities.
- Document technical designs, configurations, and development activities