Summary: The role of ServiceNow/ITSM Consultant involves managing a knowledge article cleanup project within ServiceNow, requiring collaboration with process leads and business stakeholders. The consultant will create a new knowledge article template and ensure that existing articles are updated and maintained. This position emphasizes communication with article owners and the implementation of a knowledge base attestation process. The project is expected to last four months, focusing on the cleanup of 1,200 articles.

Key Responsibilities:

• Conduct a cleanup of ITSM knowledge articles in ServiceNow.
• Create a new template for knowledge base articles.
• Update old articles to align with the new template and flag outdated content.
• Archive articles as necessary.
• Implement and configure the KB attestation process.
• Communicate with article owners regarding updates and changes.

Key Skills:

• Experience with ServiceNow and ITSM processes.
• Strong communication skills for stakeholder engagement.
• Ability to create and implement knowledge article templates.
• Organizational skills for managing large volumes of articles.
• Understanding of knowledge management best practices.

Salary (Rate): undetermined

City: undetermined

Country: United States of America

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT