ServiceNow ITOM Developer with AI/ML Ops

Summary: We are looking for a skilled ServiceNow ITOM Developer with a strong background in AI/ML Operations to enhance IT operations through advanced ServiceNow solutions. The role involves designing, developing, and implementing ITOM applications, integrating with third-party tools, and leveraging AI/ML for operational efficiency. The ideal candidate will have extensive experience in ServiceNow development and ITOM suite, along with a solid understanding of predictive intelligence and automation. This position is remote and requires a commitment of at least six months.

Key Responsibilities:

• Design and develop ServiceNow ITOM applications including Discovery, Service Mapping, Event Management, and Cloud Management
• Build integrations between ServiceNow and third-party tools using REST/SOAP APIs and Integration Hub
• Implement AIOps solutions using Predictive Intelligence and Machine Learning capabilities for incident prediction, anomaly detection, and automated remediation
• Configure Event Management for intelligent alert correlation and noise reduction
• Develop custom workflows, business rules, and scripts to automate IT operations
• Create Performance Analytics dashboards and reports for ITOM metrics
• Maintain CMDB accuracy through Discovery patterns and Service Mapping
• Provide technical documentation and support for production incidents

Key Skills:

• 8+ years of ServiceNow development experience
• 5+ years with ServiceNow ITOM suite (Discovery, Service Mapping, Event Management)
• 2+ years implementing AI/ML solutions in IT operations
• ServiceNow Certified Application Developer (CAD) required
• ServiceNow ITOM certification strongly preferred
• Proficiency in JavaScript, Glide API, and ServiceNow scripting
• Experience with REST/SOAP APIs and integration patterns
• Knowledge of CMDB architecture, ITIL processes, and machine learning concepts
• Understanding of Predictive Intelligence and AI-powered automation

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT