ServiceNow ITOM Developer

Key Responsibilities

• Develop, configure, and maintain ServiceNow ITOM applications and workflows.
• Implement and support ServiceNow Discovery, including horizontal discovery, schedules, credentials, probes, sensors, and patterns.
• Configure and troubleshoot Service Mapping to map business services and their underlying infrastructure dependencies.
• Maintain and improve the Configuration Management Database (CMDB), including CI identification, reconciliation, relationships, and data quality.
• Configure Event Management, event rules, alert correlation, and alert remediation workflows.
• Work with MID Servers, including installation coordination, configuration, upgrades, troubleshooting, and connectivity validation.
• Develop and customize ServiceNow applications using JavaScript, Business Rules, Script Includes, Client Scripts, Flow Designer, and REST/SOAP integrations as required.
• Integrate ServiceNow with infrastructure monitoring tools, cloud platforms, and third-party systems.
• Troubleshoot Discovery failures, identification and reconciliation issues, pattern errors, and CMDB data inconsistencies.
• Follow ITIL practices and ServiceNow development best practices.
• Collaborate with infrastructure, cloud, network, application, and IT operations teams.
• Participate in requirement gathering, solution design, testing, deployment, documentation, and production support.