Key Responsibilities
- Deliver customer-facing consulting engagements focused on ServiceNow IT Operations Management (ITOM).
- Conduct discovery sessions, technical workshops, maturity assessments, and advisory discussions with customers.
- Review existing customer environments and provide recommendations aligned with ServiceNow recommended practices.
- Provide expert guidance across CMDB, Discovery, Service Mapping, Event Management, and related ITOM capabilities.
- Assess architecture, configuration approaches, data quality, operational practices, and platform adoption.
- Identify gaps, risks, improvement opportunities, and areas for platform optimization.
- Provide clear and actionable recommendations to customer technical and leadership teams.
- Guide customers on adoption, platform maturity, governance, scalability, and operational best practices.
- Work closely with customer architects, platform owners, technical teams, and service delivery stakeholders.
- Produce assessment findings, recommendations, advisory documentation, and executive-level readouts.
- Participate in customer governance, status reviews, and continuous improvement discussions.
- Maintain current knowledge of ServiceNow ITOM and broader platform capabilities.
Mandatory Requirements
- Strong consulting and advisory experience across ServiceNow ITOM.
- Strong knowledge of CMDB, Discovery, Service Mapping, Event Management, and ITOM architecture.
- Ability to assess complex ServiceNow environments and provide practical recommendations.
- Strong customer-facing workshop facilitation and stakeholder-management skills.
- ServiceNow Certified System Administrator (CSA) – Mandatory
- ServiceNow Certified Application Developer (CAD) – Mandatory
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Not Specified