ServiceNow ITOM Business Process Consultant
Posted Today by 1763016092
Negotiable
Outside
Remote
USA
Summary: The ServiceNow ITOM Business Process Consultant role requires a professional with a strong background in business analysis and IT consulting, specifically within IT Operations Management. The consultant will facilitate workshops, gather requirements, and map business processes while engaging with C-level executives. A solid understanding of the ServiceNow platform and ITOM applications is essential, along with ITIL v4 Foundation certification. The position offers flexibility in working arrangements, being remote or based in Virginia.
Key Responsibilities:
- Facilitate workshops and gather requirements for IT Operations Management.
- Map business processes to improve efficiency and effectiveness.
- Engage with stakeholders, including C-level executives, to communicate findings and recommendations.
- Utilize functional knowledge of the ServiceNow platform and core ITOM applications.
- Apply ITIL v4 Foundation principles in consulting practices.
Key Skills:
- Bachelor's degree in Business Administration, Information Systems, or a related field, or equivalent professional experience.
- 5+ years of experience in business analysis, IT consulting, or process improvement.
- Strong understanding of IT Operations Management challenges and objectives.
- Proven experience in facilitating workshops and mapping business processes.
- Excellent communication, presentation, and stakeholder management skills.
- Functional knowledge of the ServiceNow platform and ITOM applications.
- Certification: ITIL v4 Foundation is required.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Required Qualifications & Skills
Bachelor's degree in Business Administration, Information Systems, or a related field, or equivalent professional experience.
5+ years of experience in a business analysis, IT consulting, or process improvement role.
Strong understanding of IT Operations Management challenges and objectives.
Proven experience facilitating workshops, gathering requirements, and mapping business processes.
Excellent communication, presentation, and stakeholder management skills, with the ability to engage with C-level executives.
Functional knowledge of the ServiceNow platform and the business value of core ITOM applications (Discovery, Service Mapping, Event Management).
Certification: ITIL v4 Foundation is required.