ServiceNow ITOM Architect

Job Title: ServiceNow ITOM Architect (CMDB / Discovery / Service Mapping)

Location: Remote

We are seeking an experienced ServiceNow ITOM Architect to lead and enhance enterprise CMDB capabilities with a strong focus on CMDB architecture, Discovery, Service Mapping, CSDM alignment, integrations, and data quality governance. The ideal candidate will be a hands-on architect who can work directly with stakeholders while driving best practices across the ServiceNow platform.

Required Skills & Experience

• 10+ years of overall IT experience with strong ServiceNow expertise.
• 5+ years of experience in CMDB Architecture and Data Modeling.
• 5+ years of experience aligning CMDB with Common Service Data Model (CSDM).
• 5+ years of hands-on experience with ServiceNow Discovery and Service Mapping.
• Strong experience managing CMDB data quality, governance, and integrations.
• Expertise in designing and maintaining a scalable and accurate CMDB supporting ITSM and ITOM processes.
• Experience integrating infrastructure, application, and asset data into ServiceNow CMDB.
• Hands-on experience with Lansweeper integration to automate physical device discovery and population into CMDB (servers, desktops, laptops, and software assets) is mandatory.
• Strong understanding of ITOM, Incident, Change, Asset, Event, Observability, and Risk Management use cases.
• Ability to collaborate with infrastructure, security, platform, and application teams.

Preferred Certifications

• ServiceNow CIS – Discovery (Preferred)
• ServiceNow CIS – Service Mapping (Preferred)

Preferred Candidate Profile

• Hands-on ServiceNow ITOM Architect with strong implementation experience.
• Client-facing communication and stakeholder management skills.
• Ability to drive CMDB strategy, best practices, and architectural guidance while remaining technically involved.