ServiceNow ITOM Architect

• Practice Cloud & Infrastructure

• Technologies ServiceNow

• Location Brussels , Belgium

• Type Contract

One of my key clients is currently looking for an experienced ServiceNow ITOM Architect to join them on a long-term freelance contract.

This is a mainly remote role, with a preference for consultants based in Belgium or Luxembourg.

Role overview

You will take architectural ownership of the ServiceNow ITOM landscape, working closely with platform owners, technical teams, and stakeholders to design, optimise, and govern ITOM capabilities in line with best practices and the ServiceNow CSDM model.

Key responsibilities

• Act as ITOM Architect for the ServiceNow platform, providing end-to-end solution design

• Lead and design Discovery and Service Mapping implementations (top-down / bottom-up)

• Define, implement, and govern CSDM structures across CMDB and ITOM use cases

• Ensure CMDB data quality, relationships, and alignment with ServiceNow standards

• Provide architectural guidance to developers and implementation teams

• Support integrations, platform optimisation, and continuous improvement initiatives

• Engage with business and technical stakeholders to translate requirements into scalable solutions

Required experience

• Strong, hands-on ServiceNow ITOM experience at architect level

• Proven background with Discovery, Service Mapping, and CMDB

• Solid understanding and real-world implementation of CSDM

• Experience designing ITOM solutions in complex enterprise environments

Language requirements

• Fluent Dutch or French (one is mandatory)

• Both languages is a strong bonus