ServiceNow IRM Architect

Role Overview

We are seeking a hands-on ServiceNow Technical Architect with strong Integrated Risk Management (IRM) expertise to lead solution design and development across two projects: an IRM engagement through ServiceNow Professional Services and a Financial Services CMDB project with a ServiceNow partner.

Ideal split: 60% Solution Architecture / 40% Hands-on Development.

Key Responsibilities

• Own end-to-end solution architecture, technical design, and hands-on development.
• Implement IRM solutions covering Risk & Compliance, Policy & Controls, Audit, and TPRM.
• Design integrations using Integration Hub, REST/SOAP APIs, and MID Server.
• Lead CMDB architecture, CSDM, IRE, multi-source CMDB, and data modeling.
• Conduct client workshops, present solutions, communicate technical decisions, and lead a small team independently.

Required Skills

• Strong hands-on ServiceNow IRM implementation experience.
• Solution architecture ownership and practical development/scripting, including GlideRecord.
• Integration Hub, REST/SOAP, MID Server, and integration troubleshooting.
• Excellent client-facing communication, stakeholder management, and technical leadership.

Preferred Skills

• ServiceNow ITOM and CMDB experience.
• CSDM, IRE, multi-source CMDB, and data modeling.
• Now Assist, AI Agent Studio, and AI governance.
• ServiceNow IRM certification.

Ideal Candidate

A hands-on architect who can design, build, troubleshoot, and lead client discussions independently.

Interview Process

• Initial screening: IRM project depth, communication, and a hand-coded GlideRecord exercise (no AI or IDE assistance).
• Technical interview: Senior Solution Architect evaluates integration design, MID Server/firewall scenarios, multi-source CMDB, IRE, CSDM, and recent IRM projects.