ServiceNow HRSD Analyst/ ServiceNow Engineer 100% REmote
Posted 1 day ago by 1765682727
Negotiable
Outside
Remote
USA
Summary: The ServiceNow HRSD Analyst/Engineer will support the HRSD Product Manager in run the business activities and project support, focusing on HRSD applications within Adobe's Employee Experience function. The role involves gathering, documenting, testing, and releasing core functionalities related to Payroll, Benefits, and HR. The candidate will also engage in discovery sessions, create functional specifications, and manage business stakeholder communications. A strong background in HRSD configurations and ServiceNow is essential for success in this long-term remote contract position.
Key Responsibilities:
- Co-lead discovery with HR COEs to map current vs target journeys, intake, and SLAs.
- Co-author PRDs, epics, and user stories with acceptance criteria.
- Design service components: catalog items, case/task templates, SLAs, notifications, and workspace layouts.
- Build routing models and define exception/overflow logic.
- Write functional specs for HRSD and HR Agent Workspace.
- Partner on integrations with Workday/Payroll/Equity/Identity.
- Author ATF test cases and support UAT.
- Support reporting and dashboard creation and maintenance.
- Maintain RAID/logs and manage business stakeholder communications.
- Translate business requirements into technical requirements.
Key Skills:
- ServiceNow System Admin certification (must).
- HRSD Implementation certification (preferred).
- 4+ years Product/Business Analysis with 2+ years in ServiceNow HRSD.
- Strong HRSD architecture knowledge and hands-on experience.
- Ability to write precise requirements, epics, stories, and acceptance criteria.
- Experience using Jira.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Looking for : ServiceNow HRSD Analyst/ ServiceNow Engineer
Location : 100% Remote
Duration : Long Term Contract
Skills Required Set - HRSD, Payroll, Benefits, HR
As an HRSD Analyst, you will play a critical role in supporting the HRSD Product Manager during run the business (RTB) activities, as well as project support. You will be able to get vast experience within various applications in ServiceNow, but primarily be working under the HRSD (Employee Workflows) scope and applications gathering, documenting, testing, and releasing core functionality for the business teams across our Employee Experience (EX) function at Adobe, such as Payroll, Equity, Benefits, HR, Global Mobility, etc.
What You'll Do
Co-lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs; rationalize services to a single COE each.
Co-author PRDs, epics, and user stories with acceptance criteria
Design per COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts.
Build routing models: AWA queues, skills, schedules, capacity; remove double routing; define exception/overflow logic.
Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists)
Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source of truth, error handling, observability
Author ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks.
Support reporting and dashboard creation and maintenance
Support UAT and hypercare
Operate in CI/CD: update set/source control hygiene
Maintain RAID/logs
Business stakeholder management and communications for RTB and project requirements
Rationalizing business requirements and translating them into technical requirements
Certifications:
ServiceNow System Admin certification (must)
HRSD Implementation certification (preferred)
Hands-on experience in HRSD configurations (must)
Functional:
4+ years Product/Business Analysis with 2+ in ServiceNow HRSD
Strong HRSD architecture knowledge and hands-on experience
Ability to write precise requirements, epics, stories, and acceptance criteria
Experience using Jira